Grace Kennington
Minneapolis,MN
Summary
Proven track record in enhancing customer experiences and sales at Kwik Trip, showcasing exceptional time management and customer service skills. Excelled in high-pressure environments across various roles, including life-saving responsibilities at TPI Hospitality. Demonstrated ability to connect with diverse clientele, significantly improving satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Gas Station Clerk
Kwik Trip
Coon Rapids, MN
07.2024 - Current
- Handled customer complaints and concerns promptly, escalating complex issues directed to the supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Skilled in suggestive selling, helping to boost sales through product recommendations and upselling, while ensuring customer satisfaction.
Lifeguard
TPI Hospitality
Maple Grove, MN
08.2023 - 06.2024
- Trained to handle first-aid situations.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Filled out incident and accident reports and submitted to supervisor.
- Proactively addressed reckless behavior by firmly enforcing rules and implementing access restrictions to recreational areas when necessary, ensuring a safe and orderly environment.
Ice Cream Scooper/Cashier
Big Dipper Ice Cream
Blaine, MN
08.2021 - 05.2023
- Two years of experience in a fast-paced work environment, handling stressful situations effectively.
- Developed strong customer service skills to ensure a positive guest experience.
- Performed nightly closing procedures, including thorough cleaning, and securing the establishment.
- Adaptable to working extended hours to meet operational needs.
Education
High School Diploma -
Bethel University
St. Paul06-2025
High School Diploma -
Blaine High School
Blaine, MN06-2025
Skills
- Customer service and assistance
- Upselling
- Positive and professional
- Flexible and adaptable
- Multitasking
- Time management
- Strong verbal and written communication
Certification
Driver's License, 03/01/23, Present
Timeline
Gas Station Clerk
Kwik Trip
07.2024 - Current
Lifeguard
TPI Hospitality
08.2023 - 06.2024
Ice Cream Scooper/Cashier
Big Dipper Ice Cream
08.2021 - 05.2023
High School Diploma -
Bethel University
High School Diploma -
Blaine High School
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