Grace Kolarik
Summary
Experienced leader with strong background in guiding teams, enhancing customer satisfaction and streamlining operations. Expert in inventory control and fostering team management, I excel in high-pressure environments, significantly improving service delivery. My engaging personality and problem-solving skills have consistently driven business growth and team cohesion. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Sorellina
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Restaurant Manager
Paesanos Pizza
06.2017 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Retail Store Manager
American Eagle Outfitters, Inc
08.2020 - 04.2022
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Bachelor of Science - Business Administration, Human Resource Management
Ferris State University
Big Rapids, MI07-2025
Associate of Science - General Studies
Northwestern Michigan College
Traverse City, MI05-2022
High School Diploma -
Kingsley High School
Kingsley, MI06-2021
Skills
- Strong multitasking
- Customer Service and Engagement
- Liquor, beer, and wine knowledge
- Highly reliable
- Engaging personality
- Cash Register Operation
- Retail Operations
- Problem-Solving
- Stockroom Management
- Team Management
- Inventory control and record keeping
Certification
- CPR Certification
Timeline
Bartender
Sorellina
03.2024 - Current
Retail Store Manager
American Eagle Outfitters, Inc
08.2020 - 04.2022
Restaurant Manager
Paesanos Pizza
06.2017 - Current
Bachelor of Science - Business Administration, Human Resource Management
Ferris State University
Associate of Science - General Studies
Northwestern Michigan College
High School Diploma -
Kingsley High School
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