Grace Koster
Charleston
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Zen Asian Fusion. Proven ability to manage multiple tables while ensuring guest satisfaction and effective complaint resolution. Strong cash handling expertise complemented by a solid work ethic and team collaboration, consistently enhancing the dining experience.
Overview
5
5
years of professional experience
Work History
Server
Zen Asian Fusion
01.2024 - Current
- Delivered great customer service in the dining environment.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained knowledge of menu items to enhance guest experience.
- Resolved customer complaints effectively.
- Managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new servers on restaurant policies and procedures.
Cashier and Ice Cream Scooper
Ye Ole Fashioned
06.2022 - 12.2022
- Processed customer transactions efficiently.
- Handling cash management and ensuring accurate drawer balances at end of shifts.
- Assisted customers with questions and recommendations.
- Maintained cleanliness and organization of checkout area.
- Collaborated with team members.
Lifeguard
Parkshore Pool
05.2021 - 08.2021
- Monitored pool activities to ensure safety and compliance.
- Always being prepared for emergencies.
- Enforced rules to maintain a safe environment.
Education
High School Diploma -
Bishop England High School
CharlestonSkills
- Cash handling
- Guest engagement and connection
- Team collaboration
- Guest seating
- Strong work ethic
- Exceptional customer service
Timeline
Server
Zen Asian Fusion
01.2024 - Current
Cashier and Ice Cream Scooper
Ye Ole Fashioned
06.2022 - 12.2022
Lifeguard
Parkshore Pool
05.2021 - 08.2021
High School Diploma -
Bishop England High School