Grace Krider
Chicago,IL
Summary
Dependable, enthusiastic customer service professional, with a passion for providing memorable experiences. Extensive customer service skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Timothy O'Toole's Pub
Chicago, IL
10.2023 - Current
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greet customers, explain our menu and specials to promote sales.
- Ensure that each guest was served courteously, quickly, and efficiently.
- Respond efficiently to inquiries and complaints in a professional manner.
- Maintain inventory of supplies.
- Stocked service areas with supplies during slow periods.
- Monitor dining room for cleanliness and proper set-up at all times.
- Coordinate service of other team members.
Assistant Manager
Duffers Pub
Lake Forest, IL
11.2022 - 09.2023
- Assisted in the launch of a new golf-themed restaurant.
- Helped to organize events, and ensured they ran smoothly with constant communication between the host and staff
- Made drinks to order and delivered food while ensuring the bar was clean and organized.
- Resolved customer inquiries in a timely manner while maintaining a positive attitude towards guests.
- Trained and mentored new employees, teaching them about the restaurant systems and job requirements and coaching them throughout the process.
- Maintained detailed inventory of supplies and kept work areas stocked.
- Processed payments, reconciled revenues and receipts at closing.
- Orchestrated weekly men's league golf.
- Set up and demonstrated use of the golf simulators; troubleshooting problems.
- Placed liquor, beer, and other product orders with suppliers.
Assistant Manager
Pucks Pub
Lake Bluff, IL
06.2021 - 11.2022
- Opened in the morning, ensuring the dining room and bar were ready to serve customers.
- Coordinated and delivered food and beverage to customers, from individuals to events of up to 100 people.
- Closed in the evening, including reconciling receipts, cashing out other employees, completing the necessary paperwork for the day, coordinating cleanup and lockup.
- Prepared and served alcoholic beverages including wine, craft beer and cocktails for both bar and dining room patrons.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Education
Bachelor of Arts - Communication Studies And Sports Management
University of Iowa
Iowa City, IA05-2021
Skills
- Communications
- Product and Service Knowledge
- Operations Management
- Hospitality
- Efficient with multiple Point of Sale (POS) systems
- Working under pressure
Certification
- IL BASSETT (Beverage Alcohol Sellers and Servers Education and Training Certifications
- ServSafe Certification
Affiliations
- Gamma Phi Beta Organization
- Professional and College Sports
- Animal Welfare
Education
other
Timeline
Server
Timothy O'Toole's Pub
10.2023 - Current
Assistant Manager
Duffers Pub
11.2022 - 09.2023
Assistant Manager
Pucks Pub
06.2021 - 11.2022
Bachelor of Arts - Communication Studies And Sports Management
University of Iowa
Similar Profiles
Antonio LopeztelloAntonio Lopeztello
Food Runner at Timothy O'Toole's PubFood Runner at Timothy O'Toole's Pub
Deanna MunizDeanna Muniz
Server at Timothy O'Toole's PubServer at Timothy O'Toole's Pub
Alexis CovarrubiasAlexis Covarrubias
Server at Timothy O'Toole's PubServer at Timothy O'Toole's Pub
Ethan AugeEthan Auge
Territory Sales Representative at Treace Medical ConceptsTerritory Sales Representative at Treace Medical Concepts
Dontrell GloverDontrell Glover
Warehouse Worker at AmazonWarehouse Worker at Amazon