Jami Jessup
La Grange,IL
Summary
Experienced professional with 30 years customer service and a proven track record in management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Accomplished at building and maintaining strong relationships with all clients and has a team mentality. Committed to staying current with industry trends to enhance client satisfaction and business growth. Seeking to harness experience in and utilize my skills in restaurant operations.
Overview
33
33
years of professional experience
1989
1989
years of post-secondary education
Work History
Server
Pompei's Pizza & Restaurant
Chicago, Illinois
06.2025 - 08.2025
- Greeted arriving guests and escorted each to assigned tables, took drink orders.
- Assisted with opening and closing duties such as restocking supplies, wiping down surfaces.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution.
- Managed multiple tasks simultaneously during busy banquet periods while maintaining attention to detail
- Provided exceptional customer service in a fast paced environment by taking orders, serving food and beverages, including beer and wine service and ensuring guest satisfaction.
- Managed cash transactions accurately during banquet events ensuring proper reconciliation at the end of each shift.
- Maintained professional and friendly demeanor while handling guest inquiries and special requests.
- Collaborated with the kitchen staff to ensure timely delivery of food and beverages.
Business Office Manager
Jessup’s Automotive
La Grange Park, Illinois
08.1992 - 08.2017
- Managed daily office operations and administrative tasks for automotive services.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Maintained employee records, including payroll, vacation time and benefits.
- Resolved customer complaints or answered customers' questions.
- Scheduled appointments and worked with all customers to assure complete customer satisfaction
- Processed customer payments using cash, checks and credit cards.
- Successfully led key projects which resulted in growing community public relations.
- Oversaw all aspects of operations including finance, sales, marketing and Human Resources.
Education
Certificate Of Completion - Bartending/ Mixology
A List Startenders Bartending School
Chicago, IL 11.2025 - 11.2025
Lyons Township High School
LaGrange, ILSkills
- Customer service
- Food preparation
- Bar tending
- Multitasking
- Math skills
- Communications
Timeline
Certificate Of Completion - Bartending/ Mixology
A List Startenders Bartending School
11.2025 - 11.2025
Server
Pompei's Pizza & Restaurant
06.2025 - 08.2025
Business Office Manager
Jessup’s Automotive
08.1992 - 08.2017
Lyons Township High School