Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Grace Kurowski

Whitewater,WI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Colony Brands
Monroe, WI
10.2019 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, and services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided information regarding charge accounts.

Customer Service Advocate

United Healthcare
Green Bay, WI
08.2013 - 04.2016
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Promoted available products and services to customers during service, account management and order calls.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Education

GED -

East High School
Green Bay, WI
05.2009

Associate of Arts -

Rasmussen College
Lake Elmo, MN
12.2012

Skills

  • De-escalation Techniques
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Order and Refund Processing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Colony Brands
10.2019 - Current

Customer Service Advocate

United Healthcare
08.2013 - 04.2016

GED -

East High School

Associate of Arts -

Rasmussen College

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Grace Kurowski