Grace Kyaw
Federal Way,WA
Summary
Experienced Customer Service Agent and Bilingual Interpreter seeking to enhance customer service skills and abilities needed to be succeed. Possessing strengths in problem solving, task prioritization, effective communication, and adaptable in various environment. Committed to ensuring customer satisfaction by providing exceptional service with professionalism. Ready to leverage training and experience to take on new challenges.
Overview
4
4
years of professional experience
Work History
Burmese Language Interpreter- Remote
LanguageLine Solutions
08.2024 - Current
- Interpreted remotely through over the phone to help break the communication barrier between English speaker and Limited English Persons in wide range of industries such as Healthcare, Government, Insurance, Financial, Travel and Hospitality, Utilities, Law enforcement, and 911 in an accurate and clear way
- Utilize and familiar with modern technology uses of internet, smartphone, laptop, headphone to be able to perform a task
Customer Service Agent
Alaska Airlines
11.2023 - Current
- Assist guests with travel needs in a fast-paced environment (answering questions, checking-in, boarding flights, etc.) to ensure they have satisfaction and hassle-free travel.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences. Effectively managed escalations from dissatisfied customers, working closely with team to ensure timely resolutions that maintained brand reputation. Show empathy in handling difficult situations, fostering trust and loyalty among customers.
- Experience in Computer Saber/Image and CSA Mobile Ipad.
- Familiarity with AS policies regarding the Seattle station operations and ticketing
- Knowledge of the workings of the alaskaair.com web site, including content, navigation, interaction with other systems, etc.
Administrative Assistant
Thandaunggyi Women’s Group Civil Society Organization
01.2021 - 08.2022
- Worked on projects supporting IDPs, GBV survival, and women’s empowerment in the Karen community in Myanmar (Burma)
- Performed office administrative tasks such as filing paperwork, answering phone calls, and preparing monthly reports.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Education
Associate of Arts - Business
Tacoma Community College
Bachelor of Arts in Journalism -
National Management Degree College
01.2020
Bachelor of Arts in English -
Yangon University of Distance Education
01.2020
Skills
- Well written and spoken in both Burmese and English language
- Active Listening and Communication
- Customer Service
- Problem-solving and Multi-tasking
- MS Office- Word, Excel, PowerPoint, Outlook and G-Suite Tools
Timeline
Burmese Language Interpreter- Remote
LanguageLine Solutions
08.2024 - Current
Customer Service Agent
Alaska Airlines
11.2023 - Current
Administrative Assistant
Thandaunggyi Women’s Group Civil Society Organization
01.2021 - 08.2022
Bachelor of Arts in Journalism -
National Management Degree College
Bachelor of Arts in English -
Yangon University of Distance Education
Associate of Arts - Business
Tacoma Community College
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