Mangdoi Tial
Greenwood,IN
Summary
Over 3+ years of success in interpretation services for one healthcare. Strong commitment and dedication. Team worker, independent and hard worker. Skilled in Customer Service relations and interaction with the public. Genuine aptitude for intercultural exchange and strong will to learn and improve. Dependable worker, punctual, honest, well-organized, hardworking and ambitious worker with the ability to learn new skills quickly and adapt to new systems. Conversation with both English and Burmese, Hakha Chin languages. The ability to compute sentences spoken in one language and explain them in the other.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Burmese Phone Interpreter.
AMN Language Service
11.2018 - Current
- Managed customer satisfaction by efficiently interpreting phone calls between clients and service providers.
- Assisted individuals from diverse backgrounds by providing culturally sensitive interpretations during phone calls.
- Improved call resolution rates with effective problem-solving and listening skills during interpreted phone conversations.
- Streamlined communication for non-English speaking customers by providing accurate interpretation services.
Receptionist
Windrose Health Network
08.2015 - 05.2018
- Telephone & Front Desk Reception, Customer Service, Filing, Helping Burmese speaking patients with their doctor's appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Nurse Assistant
ManorCare Health Services
08.2011 - 07.2015
- Certified Nursing Assistant with 4 + years' work in fast-paced environment handling confidential paperwork, administering medication, and providing quality patient care
- Patient and highly compassionate.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing risk of injury for both patients and staff members alike during such activities.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided emotional support to patients and their families during times of stress or illness, fostering positive healing environment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Contributed to infection control efforts through strict adherence to hygiene protocols and diligent cleaning practices.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Picker
Best Buy Distribution Center
07.2002 - 12.2006
- Received, interpreted, and followed pick tickets, from warehouse
- Picked and prepared customer-specific orders for shipping
- Use RF scanner and pick, Pack and audit for customer required
- Transported all orders to appropriate shipping locations and moved all inventories to correct storage areas
- Scanned and examined all customer orders, prior to dispatch
- Prepared and maintained accurate and timely records related to warehouse items and customer orders.
Education
Certified Nurse Assistant -
Central Nine Career Center
Indianapolis, IN01.2007
High School Diploma -
Cornerstone Prep High School
Fort Wayne, IN01.2002
Skills
- Clear Communication
- Fluent Bilingualism (Burmese, Hakha Chin)
- Professional ethics
- Interpersonal Communication
- Interpretation Accuracy
- Technical knowledge
References
- Ramtin Thang, former employer of Marathon Health, 317-450-0361
- Sui zing, Sushi Owner at Kroger, 317-690-5644
- Nunu Fachhai, Fluent Language Solutions, 443-629-2319
Certification
- CNA - Certified Nurse Assistant
Timeline
Burmese Phone Interpreter.
AMN Language Service
11.2018 - Current
Receptionist
Windrose Health Network
08.2015 - 05.2018
Nurse Assistant
ManorCare Health Services
08.2011 - 07.2015
Picker
Best Buy Distribution Center
07.2002 - 12.2006
Certified Nurse Assistant -
Central Nine Career Center
High School Diploma -
Cornerstone Prep High School