Grace Lamal
Green Bay
Summary
Detail-oriented professional with experience in signals intelligence and emergency dispatch. Strong analytical skills combined with a focus on team collaboration, delivering accurate information and critical instructions to ensure swift emergency response and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
911 Operator
Brown County Public Safety Communications
Green Bay
03.2026 - Current
- Dispatch emergency services promptly for urgent public safety situations.
- Operate communication systems to relay information between callers and responders.
- Assess caller needs and provide critical instructions until help arrives.
- Coordinate with law enforcement, fire, and medical personnel during emergencies.
- Monitor radio communications to ensure effective response coordination.
- Delivered emotional support to distressed callers, enhancing their calm during high-pressure situations.
- Collaborated with local law enforcement officers to ensure proper response times for various situations.
Signals Intelligence Analyst
US Army
08.2023 - Current
- Analyzed signals intelligence to identify potential threats and inform operations.
- Collaborated with team members to disseminate critical intelligence reports.
- Interpreted complex data from various communication sources for analysis.
- Conducted thorough research to support mission planning and execution.
- Utilized advanced software tools to monitor and assess signal patterns.
- Prepared detailed briefs on intelligence findings for military leadership.
Server
Parker John's BBQ & Pizza
Green Bay
10.2025 - 02.2026
- Provided excellent customer service in a fast-paced dining environment.
- Ensured accurate orders and timely delivery to enhance overall dining experience.
- Collaborated with kitchen staff to ensure efficient meal preparation.
- Maintained cleanliness and organization of tables and dining area.
- Handled cash transactions and processed payments accurately.
- Addressed customer complaints swiftly to improve guest satisfaction.
- Suggested menu items tailored to customer preferences and dietary needs.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
West De Pere High
De Pere, WI05-2023
Skills
- Emergency dispatch
- Emergency protocols
- Situation assessment
- Intelligence reporting
- Record maintenance
- Issue resolution
- Service management
- Operational collaboration
- Decision making
- Typing speed
- Clear communication
- Instruction delivery
- Stress management
- Memory retention
Certification
- CPR and First Aid - American Health Association
Timeline
911 Operator
Brown County Public Safety Communications
03.2026 - Current
Server
Parker John's BBQ & Pizza
10.2025 - 02.2026
Signals Intelligence Analyst
US Army
08.2023 - Current
High School Diploma -
West De Pere High