Grace Lee

Richardson, TX: Nov 2023 - Present

Dallas, TX: Sept 2015 - Mar 2019

• Streamlined medication access through efficient prior authorization management. Collaborated with healthcare providers to expedite approvals and ensure patient compliance.
• Built and led a high-performing pharmacy team focused on patient-centered care and customer satisfaction service excellence.
• Provided expert pharmaceutical care through comprehensive patient consultations and medication management.
• Strengthened pharmacy partnerships with healthcare providers to improve coordination of care and patient outcomes.
• Expanded pharmacy team capabilities through strategic recruitment, development, and training. Appointed as the district's lead trainer, providing advanced expertise to full pharmacy staff.

• Transformed pharmacy operations into a district-leading model for COVID-19 vaccination and testing. Exceeded testing targets by +302.22%, optimized vaccine distribution and inventory, streamlined processes, and fostered strong supply chain partnerships.
• Enhanced operational efficiency through standardized billing development, inventory management, and staff optimization.
• Drove financial performance by implementing cost-saving measures and ensuring timely payroll.
• Developed and delivered comprehensive training programs to elevate pharmacy team capabilities.
• Prevented compliance violations through rigorous audits and staff training, safeguarding patient safety and organizational reputation.

• Built and maintained strong relationships with physicians, nurses, insurance providers, and managed care organizations.
• Collaborated with providers to expedite medication access through efficient prior authorization management and patient education.
• Accurately compounded and dispensed medications according to prescribed protocols.
• Ensured medication safety and regulatory compliance through rigorous prescription audits and recordkeeping.
• Demonstrated proficiency in compounding and repackaging unit-dose, topical, and sterile medications.