Lisa Taylor
New Fairfield
Summary
Dynamic Pharmacy Manager with proven success at Walgreens, driving a 6% growth in prescription volume while managing a streamlined team. Expert in medication therapy management and patient engagement, fostering a culture of innovation and compliance. Adept at optimizing workflows and mentoring staff to enhance clinical outcomes and patient care.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Pharmacy Manager RXM
Walgreens
Danbury
04.2013 - Current
- Supervise, monitor and evaluate the quality and effectiveness of patient care provided by pharmacy staff and managing daily activities with regards to effective operations, appropriate budgeting, purchasing, and the control and security of all drug products and medical supplies
- Within the past 2 years I have reduced pharmacy staff by 40%, yet still exceeded corporate goals in 2024 with 6% growth in rx volume.
- An average per day 800 prescriptions are filled, including numerous vaccines and covid/flu testing performed and delivery of prescriptions by 'promise' time is 15% greater than the established corporate goal
- To achieve corporate goals and ensure greater clinical outcomes I monitor KPI dashboard surfacing corporate performance and industry benchmarks to build daily action plans for staff
- Implemented daily action plans to drive a pharmacy culture that promotes best practices and lessons learned with a focus on continual innovation and process improvements to provide customers the best service possible and also reduce stress and hours on the job for pharmacists due to reduced staff and increased hours
- Active member of the Walgreens Innovation Council, focused on defining the 'Pharmacy of the Future' which includes detailing an improved patient experience through digital personalization and re-defining the role of the pharmacist as a secondary caregiver and member of the healthcare team to ensure greater clinical outcomes are met through increased medication adherence and store loyalty
RpH
Walgreens
Danbury
06.1999 - 03.2013
- Advised patients with regards to use of prescribed medications, drug interaction, supplements and other OTC medications
- Assisted with the set up and launch of new pharmacy location (Danbury, CT) which included establishing best lay-out, pharmacy processes, hiring and training new staff, community outreach, provider outreach and in-store activities
- Coached patients on the value of medication adherence and compliance to treatment regimen and worked with them regularly as well as provider to access and track disease progression
- Led and developed a revised training program for newly hired Pharmacy Techs and Pharmacists resulting in a 17% quicker on-boarding compared to other stores
Pharmacy Technician
Walgreens
Brookfield
06.1996 - 05.1999
- Supported the Pharmacist(s) with fulfilling orders, waiting on patients and monitoring inventory
- Actively participated in Walgreens training programs and met necessary training requirements specified for position
- Served as the UCONN University Student lead to pharmacy internships programs and opportunities which developed year long career events and learning opportunities for pharmacy students
Education
Bachelors of Pharmacy Science -
University of Connecticut
Storrs, CT12-1998
Skills
- Consultative
- Patient Engagement
- Efficient
- Goal-oriented
- Management
- In-pharmacy health services
- Regulatory compliance
- Analytical
- Inventory Management
- HIV Certified
- Medicare and medicaid process
- Workflow optimization
- Diabetes
- Immunizations
- Pharmacy operations management
- Training and mentoring
- Clinical collaboration
- Medication therapy management
Certification
- Diabetes Specialist Certified
- Pharmacy Based Immunization Delivery Certified
- Pharmacy Regulatory Specialist (PRS)
- HIV Specialist Certified
- MTM Certified
- Mental Health First Aid for the Pharmacy
References
References available upon request.
Timeline
Pharmacy Manager RXM
Walgreens
04.2013 - Current
RpH
Walgreens
06.1999 - 03.2013
Pharmacy Technician
Walgreens
06.1996 - 05.1999
Bachelors of Pharmacy Science -
University of Connecticut
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