- I love Rock climbing and exploring places like Joshua tree or Bishop!
- I love video games, mostly fps games, such as Call of Duty or Overwatch Currently trying out my first story games Elden ring and Hogwarts Legacy
Grace Lee
Porter Ranch,CA
Summary
I am a dynamic hospitality professional with expertise in guest relations and complaint resolution. I have experience assisting elderly or persons with disabilities through multiple volunteering work. I am a dependable employee establishes trust with patients and is driven to prioritize individual needs with attention to important details.
Overview
5
5
years of professional experience
Work History
Waitress
Sushi Ko
07.2022 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Barista
Sharetea
08.2021 - 06.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided quick, accurate service in fast-paced environment.
- Responsible for customer transactions and maintaining store presentation during opening shifts.
Shift Leader
Enjoy Bowl
11.2018 - 06.2021
- Initially hired as cashier/ server, later promoted to additional responsibilities.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Science - Game And Interactive Media Design
Full Sail University
Winter Park, FL06-2025
Skills
- Hospitality service expertise
- Complaint resolution
- Guest relations management
Technical Skills
- Microsoft Office: Excel, Word, Outlook
- 2d Software: Photoshop, Adobe Premiere, After Effects
Languages
- Korean - Proficiency Level: Intermediate
Volunteer Work
- Hanggemal - An organized group by a Korean Church for adults with special needs Teacher to multiple student with low-functioning Autism Often went on large scale trips to Big Bear for multiple days (2017-2020)
- Korean School - Teachers assistant for young children around the ages 7-10 Prepped food and activities
Interests
Timeline
Waitress
Sushi Ko
07.2022 - 08.2023
Barista
Sharetea
08.2021 - 06.2022
Shift Leader
Enjoy Bowl
11.2018 - 06.2021
Bachelor of Science - Game And Interactive Media Design
Full Sail University