Grace Leir
Bend
Summary
I’m a hardworking and positive professional with experience in customer service, team support, and fast-paced jobs where multitasking is a must. I’m good at staying calm under pressure, communicating clearly, and helping people feel heard and taken care of. I’m looking for a role where I can grow, learn new skills, and contribute to a team’s success.
Overview
7
7
years of professional experience
Work History
911 Call Taker
City Of Prineville
Prineville, OR
03.2026 - Current
- Received and processed emergency calls, ensuring accurate information relayed to first responders.
- Utilized CAD systems to log incidents and prioritize dispatch operations effectively.
- Managed multi-line phone systems, providing clear communication with callers in high-stress situations.
Server
Burrito Hooch
Bend, OR
03.2025 - 03.2026
- Gave fast and friendly service while handling multiple tables at once.
- Solved customer issues with patience and professionalism.
- Learned how to balance speed and accuracy during busy shifts.
Receptionist / Esthetician
Anjou Spa
Bend, OR
07.2022 - 03.2024
- Answered phones, scheduled appointments, and kept everything running smoothly.
- Handled client questions and concerns in a respectful and helpful way.
- Kept records organized and made sure communication between staff and clients was clear.
- Provided esthetician services with attention to client needs and comfort.
Assistant Store Manager
American Eagle Outfitters
Bend, OR
03.2021 - 07.2022
- Trained and supported team members while helping customers on the sales floor.
- Solved problems quickly to keep things moving during busy times.
- Mentored staff, fostering professional growth and improving team performance
- Assisted in recruitment efforts, evaluating potential candidates to build a strong retail team aligned with brand values.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Barista
Dutch Bros Coffee
Bend, OR
08.2019 - 11.2020
- Delivered high-quality beverages in fast-paced environment, ensuring customer satisfaction and repeat business.
- Maintained cleanliness and organization of work area, adhering to health and safety standards consistently.
- Collaborated with team members to streamline workflows during busy shifts, reducing wait times for customers.
Education
Esthetician License -
Premiere Aesthetics Institute
Bend, OR12.2022
High School Diploma - undefined
Mountain View High School
Bend, OR06.2021
Skills
- Friendly & professional customer service
- Clear communication & active listening
- Scheduling & organization
- Problem-solving & conflict resolution
- Works well in a team
- Comfortable in busy environments
- Quick learner with strong attention to detail
Timeline
911 Call Taker
City Of Prineville
03.2026 - Current
Server
Burrito Hooch
03.2025 - 03.2026
Receptionist / Esthetician
Anjou Spa
07.2022 - 03.2024
Assistant Store Manager
American Eagle Outfitters
03.2021 - 07.2022
Barista
Dutch Bros Coffee
08.2019 - 11.2020
High School Diploma - undefined
Mountain View High School
Esthetician License -
Premiere Aesthetics Institute