Grace Lietz
Waterford
Summary
Resourceful, motivated and dedicated professional able to competently perform work requirements and strives to exceed company goals. Continuously looking for ways to improve operations, identify efficiencies, and increase team success. Resolves problems quickly, tactfully, and escalates appropriately.
Overview
6
6
years of professional experience
Work History
Customer Service
Case New Holland
05.2022 - Current
- Proven track record of providing exceptional customer service and ensuring customer satisfaction
- Strong communication skills, with the ability to effectively listen to and address customer concerns
- Experienced in maintaining accurate customer records and documentation while ensuring data privacy
Warehouse Packer
Christopher Morgan Fulfillment Services
10.2020 - 07.2021
- Created shipping labels to complete daily order processing
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Used 3PL to document information relating to receipt, storage and distribution of materials
- Labeled and shrink-wrapped pallets for shipment
- Organized items on racks, shelves and bins to maintain established order
- Packed, weighed and shipped items per customer specifications
- Assisted in maintaining and confirming inventory control
- Problem Solving
- Reliable and Responsible
- Cash Handling
- Work Task Prioritization
- Service Minded
- Analytical Thinking
Cashier
Kroger
10.2018 - 10.2020
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise in front lanes
- Monitored self-checkout systems and provided assistance or intervention where required
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Worked flexible schedule and extra shifts to meet business needs
- Performed cash, card and check transactions to complete customer purchases
Education
Bachelor of Arts - Spanish
University of Wisconsin - LaCrosse
LaCrosse, WI12-2024
HIGH SCHOOL DIPLOMA -
Waterford Union High School
Waterford, WI06.2021
Skills
- Product Packaging
- Verbal and Written Communication
- Strong Attention to Detail
- Stocking and Replenishing
- Customer Relationships
- Motivated Team Player
Languages
Spanish
Professional Working
Timeline
Customer Service
Case New Holland
05.2022 - Current
Warehouse Packer
Christopher Morgan Fulfillment Services
10.2020 - 07.2021
Cashier
Kroger
10.2018 - 10.2020
Bachelor of Arts - Spanish
University of Wisconsin - LaCrosse
HIGH SCHOOL DIPLOMA -
Waterford Union High School
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