Yajaira Farias
Livermore,CA
Summary
With a proven track record at Amazon, I excel in customer service and packaging efficiency, enhancing satisfaction and operational flow. My expertise in OSHA requirements and active listening ensures safety and personalized service, contributing to significant process improvements. Skilled in both team collaboration and independent problem-solving, I consistently exceed project milestones and customer expectations.
Overview
16
16
years of professional experience
Work History
Customer Service
Khols
Livermore, CA
11.2024 - Current
- Provided superior customer service to all shoppers.
- Operated cash registers and provided customer service.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Managed customer service inquiries and complaints.
- Greeted passengers and provided customer service assistance.
- Provided customer service in a professional manner.
- Provided customer service assistance when requested.
- Resolved customer service issues as needed.
- Delivered exemplary customer service, prompting positive interactions.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Provided customer service support for existing accounts.
- Provided customer service regarding payment processing issues.
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
- Processed damaged goods and coordinated with vendors for replacements or repairs.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
Assembler
Sanmina
San Jose, CA
09.2022 - 10.2023
- Assembled components with minimal supervision, exceeding expected project milestones.
- Conducted quality assurance inspections on finished components and identified issues.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Recognized and reported defective material and equipment to shift supervisor.
- Verified part numbers and placed parts in appropriate shipping containers.
Warehouse Associate
Amazon
Tracy, CA
08.2022 - 09.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as Number pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Completed over Number customer orders each day in warehouse setting.
Warehouse Associate
Amazon
Richmond , CA
10.2020 - 06.2021
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as Number pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Server
Family Business
San Jose, CA
01.2009 - 06.2011
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
N\A -
Fremont High School
Sunnyvale, CA04.2005
Skills
- OSHA Requirements
- Product Packaging
- Food Safety Guidelines
- Active Listening
- Packaging and Shipping Support
- Reading comprehension
- Customer service focus
- Sales and customer service
- Customer service standards
- Customer service and support
- Customer service and care
- Customer service in spanish
- Retail sales customer service
Languages
5
Timeline
Customer Service
Khols
11.2024 - Current
Assembler
Sanmina
09.2022 - 10.2023
Warehouse Associate
Amazon
08.2022 - 09.2022
Warehouse Associate
Amazon
10.2020 - 06.2021
Server
Family Business
01.2009 - 06.2011
N\A -
Fremont High School
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