Grace Lloyd
Leavenworth,WA
Summary
Experienced General Manager committed to providing exceptional customer experiences and fostering loyalty. Skilled in optimizing resources to efficiently meet operational demands. Demonstrated sales leadership, sound judgment, effective planning, and exceptional interpersonal communication abilities.
Overview
13
13
years of professional experience
Work History
General Manager
Crêpe Cafe Sisters
Leavenworth, WA
09.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Badger Mountain Brewing
Wenatchee, WA
03.2018 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager
Louies Cafe
Leavenworth, WA
05.2018 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sever
Wild Card Bar and Grill
East Wenatchee
07.2012 - 06.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Spring Lotus
Wenatchee, WA
08.2012 - 11.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate Of Arts - Psychology
Wenatchee Valley College
Wenatchee, WASkills
- Leadership and team building
- Problem resolution
- Staff management
- Customer relationship management
- Team training and development
References
Owner of Badger Mountain Brewing - Dave Quick (509-669-9400)
Owner of Crêpe Cafe Sisters - Lilly Moon (509-991-2289)
Timeline
General Manager
Crêpe Cafe Sisters
09.2024 - Current
Assistant Manager
Louies Cafe
05.2018 - 10.2018
General Manager
Badger Mountain Brewing
03.2018 - 01.2023
Server
Spring Lotus
08.2012 - 11.2014
Sever
Wild Card Bar and Grill
07.2012 - 06.2016
Associate Of Arts - Psychology
Wenatchee Valley College