Grace Longabaugh
Troy
Summary
Field Leader and Restauranteur with extensive experience managing seven restaurants, driving sales growth, and boosting employee morale through strategic planning and training. Expertise in multi-unit management, financial performance monitoring, and customer satisfaction enhancement. Proven track record of developing sustainable systems and fostering a culture of continuous improvement.
Overview
7
7
years of professional experience
Work History
Field Leader
Chipotle Mexican Grill
04.2024 - Current
- Responsible for 7 restaurants in Albany, NY with an annual sales of $22-24 million
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
Restauranteur
Chipotle Mexican Grill
09.2023 - Current
- Exceptional KPIs sustained longer than 6 months around food safety, sales plan, PAC, throughput, at model, and digital experience
- Led the subregion in KPI ranking
Certified Training Manager
Chipotle Mexican Grill
06.2023 - Current
- Created systems in-restaurant that are sustainable and portable across my patch
- Built a culture of training within restaurant fostered by continuous feedback
- Led KPIs subregionally
General Manager
Chipotle Mexican Grill
08.2022 - 06.2023
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal guests.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Apprentice
Chipotle Mexican Grill
10.2021 - 08.2022
Crew Member
Chipotle Mexican Grill
06.2017 - 10.2021
Education
Bachelor of Science - Business Administration
Roberts Wesleyan College
Rochester, NY05.2021
Skills
- Servant leadership
- Effective Communication
- Team building
- Adaptability
- Multi-unit management
Lead Program Participant
- 1 of the 50 selected out of 120,000 employees to participate in the 3rd cohort of Chipotle’s LEAD program where selected candidates are developed to prepare for the next step as Team Directors in training.
- Completed CELEMI Tango Simulation
- Participated in Executive Leadership Insight calls
- Completed DEIB training
- Presenting capstone project to ELT solving a business problem specific to Chipotle's current opportunities
Timeline
Field Leader
Chipotle Mexican Grill
04.2024 - Current
Restauranteur
Chipotle Mexican Grill
09.2023 - Current
Certified Training Manager
Chipotle Mexican Grill
06.2023 - Current
General Manager
Chipotle Mexican Grill
08.2022 - 06.2023
Apprentice
Chipotle Mexican Grill
10.2021 - 08.2022
Crew Member
Chipotle Mexican Grill
06.2017 - 10.2021
Bachelor of Science - Business Administration
Roberts Wesleyan College
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