Mitchell Schroeder
Edmond,OK
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technology Field Captain
Home Depot
Phoenix, AZ
05.2023 - 10.2024
- Utilizes administrative rights to make changes or updates to system hardware and software to ensure operational stability.
- Resolves projects and open tickets by documenting, reviewing, and ensuring all quality and change control standards are met. Updates knowledge base with all steps necessary for resolution.
- Diagnose technology issues through troubleshooting procedures via phone, tickets, and remote support.
- Practices servant leadership to partner with vendors to ensure all escalated issues are resolved with efficiency and to standard.
- Awarded 8 Homer awards through building strong relationships with stores.
Supervisor
Home Depot
Carefree, AZ
06.2021 - 05.2023
- Awarded as Supervisor of the quarter for driving servant leadership throughout the entire store.
- Awarded 13 Homers for practicing the company's core values.
- Completed advanced Supervisor course and certification.
- Cross-trained in 8 diverse departments, including but not limited to merchandising, operations, and specialty, allowing ability to provide support store-wide.
Head Cashier
Home Depot
Carefree, AZ
11.2020 - 06.2021
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Trained and mentored new cashiers to maximize skills, efficiency and knowledge performance.
Education
High School Diploma -
Boulder Creek High School
Anthem, AZ05-2019
Skills
- Microsoft office
- Servant Leadership
- Resilience
- Effective Communication
- Situational Adaptability
- Conflict Resolution
- Intrapersonal Savvy
- Decision Quality
Certification
Certificate of Arizona Technical Skills Standards
Advanced Department Supervisor
Scissor Lift
Timeline
Technology Field Captain
Home Depot
05.2023 - 10.2024
Supervisor
Home Depot
06.2021 - 05.2023
Head Cashier
Home Depot
11.2020 - 06.2021
High School Diploma -
Boulder Creek High School
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