Ola Walker-Thomas
4813 Winter Oak Way| Antelope,CA
Summary
Hands-on field captain who engages customers and co-workers providing exemplary service or product assistance. Reliable and efficient in the management of over 1500+ pieces of technology equipment which includes scan guns, pin pads, and computers amongst 12 different stores. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software, hardware, and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Technology Field Captain
The Home Depot Inc
Oakland, CA
02.2023 - 03.2024
- Documents, tracks, and monitors issues providing necessary notes/feedback in Service Now ticket/task.
- Works successfully with diverse groups of coworkers amongst 12 different stores to accomplish goals and address issues related to our products and services.
- Evaluate overall store health and prioritize resolutions to minimize store impact.
- Provides customer service and technical support to stores on operational or maintenance aspects of system equipment.
- Determines the appropriate schedule for assigned stores based on evaluating current store health and priorities.
- Provides hardware/POS system, PC, printer, and peripheral repair/support, including direct interaction with the store to identify issues and provide prompt resolution, diagnoses mechanical, hardware, software, and systems failures, using established procedures.
- Managed multiple projects with competing deadlines simultaneously.
Tool Rental Associate
The Home Depot Inc
Antelope, CA
04.2022 - 02.2023
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Explained policies and reviewed documentation to obtain signatures.
- Answered telephones to assist customers and resolve issues.
- Offered rental suggestions for businesses and individuals based on needs.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Responded to technical issues by troubleshooting and resolving problems.
Basketball Referee
NCOA, North
Roseville, CA
01.2019 - 12.2020
- Travels to as many as 20-40 basketball games per season Sacramento/Roseville region.
- Signaled participants or other officials to make aware of infractions.
- Tracked game time, starting or stopping play when necessary.
- Explained rules, regulations and league guidelines to players and coaches.
- Monitored actions of players and coaches during contests to detect rule infractions.
- Mediated disputes between coaches, officials and players to reach mutual agreements.
- Officiated High School, Freshmen and Junior Varsity basketball games.
Sales Associate
Footlocker Retail
Roseville, CA
10.2017 - 05.2020
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
Cashier
Fry's Electronics Inc.
Roseville, CA
07.2018 - 08.2019
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Discounted purchases by scanning and redeeming coupons.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
Education
Computer Science
California State University - Northridge
Los Angeles, CA06.2025
Some College (No Degree) - Computer Science
Los Angeles Trade Technical College
Los Angeles, CAAssociate of Science - Computer Science
Sierra College
Rocklin, CA12.2022
Associate of Science - Natural Sciences
Sierra College
Rocklin, CA05.2022
Some College (No Degree) -
Folsom Lake College
Folsom, CASome College (No Degree) -
American River College
Sacramento, CAHigh School Diploma -
Antelope High School
Antelope, CA06.2018
Skills
- Cash and Credit Card Transactions
- Account Discrepancy Resolution
- Accuracy and Efficiency
- Critical Thinking
- Customer Service
- Computer Skills
- Microsoft Office
- Adaptability
- Public speaking experience
- Python
- C
- C#
- Java
- HTML
Timeline
Technology Field Captain
The Home Depot Inc
02.2023 - 03.2024
Tool Rental Associate
The Home Depot Inc
04.2022 - 02.2023
Basketball Referee
NCOA, North
01.2019 - 12.2020
Cashier
Fry's Electronics Inc.
07.2018 - 08.2019
Sales Associate
Footlocker Retail
10.2017 - 05.2020
Computer Science
California State University - Northridge
Some College (No Degree) - Computer Science
Los Angeles Trade Technical College
Associate of Science - Computer Science
Sierra College
Associate of Science - Natural Sciences
Sierra College
Some College (No Degree) -
Folsom Lake College
Some College (No Degree) -
American River College
High School Diploma -
Antelope High School
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