Operationally focused leader with 5+ years of IT experience and a strong foundation in infrastructure support, vendor coordination, and cross-functional collaboration. Proven ability to lead teams of 10+ associates, manage multi-site technology operations, and implement service improvements that enhance uptime and performance. Skilled in troubleshooting, hardware and network support, and working across departments to ensure seamless service delivery. Recognized for a customer-first mindset and hands-on leadership that drives results.