Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
JAKE RECONNU

JAKE RECONNU

Carrollton,TX

Summary

Operationally focused leader with 5+ years of IT experience and a strong foundation in infrastructure support, vendor coordination, and cross-functional collaboration. Proven ability to lead teams of 10+ associates, manage multi-site technology operations, and implement service improvements that enhance uptime and performance. Skilled in troubleshooting, hardware and network support, and working across departments to ensure seamless service delivery. Recognized for a customer-first mindset and hands-on leadership that drives results.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Technology Field Captain

The Home Depot
12.2020 - Current
  • Acted as liaison between store/regional management and IT help desk to ensure clear communication and issue resolution.
  • Researched, planned, and implemented technology solutions while monitoring infrastructure across 14 sites.
  • Planned and executed deployments of POCs and new hardware, and developed nationwide staff training programs.
  • Served as subject matter expert (SME) for camera systems, providing technical guidance and support.

Department Supervisor

The Home Depot
10.2007 - 12.2020
  • Maintained inventory accuracy, ensured cleanliness and organization, and delivered excellent customer service.
  • Trained new employees on company and department policies, and conducted performance evaluations with constructive feedback.
  • Managed a team of 10+ employees by delegating tasks and ensuring accountability for successful task completion.

Journeyman Electrician Foreman

Kevco Electric
08.2006 - 10.2007
  • Supervised and motivated construction crews to deliver projects on time while maintaining high-quality standards and safety compliance.
  • Managed vendor and subcontractor coordination to secure materials and services, optimizing cost and delivery schedules.
  • Collaborated closely with engineers and construction teams to plan, schedule, and execute electrical system installations within building projects.

Education

Associate of Applied Science - Culinary Arts

Texas Culinary Academy - Le Cordon Bleu
Austin, TX
08.2008

Skills

  • Team Leadership & Development
  • Verbal & Written Communication
  • Problem-Solving, Time Management, & Decision Making
  • Project Planning & Execution
  • SLA Monitoring & Compliance
  • Vendor Management

Certification

  • Axis Certified Professional
  • SYSTIMAX Installation & Maintenance Certified
  • SYSTIMAX Design and Engineering Certified
  • CompTIA A+ Certified

Timeline

Technology Field Captain

The Home Depot
12.2020 - Current

Department Supervisor

The Home Depot
10.2007 - 12.2020

Journeyman Electrician Foreman

Kevco Electric
08.2006 - 10.2007

Associate of Applied Science - Culinary Arts

Texas Culinary Academy - Le Cordon Bleu