Grace Luther
Norwood,NC
Summary
Dynamic Customer Service Representative with a proven track record at Smith Sawmill Service-BID Group, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and managing high-stress situations, I consistently deliver satisfactory resolutions, driving repeat business and ensuring customer satisfaction.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Smith Sawmill Service-BID Group
Polkton, NC
07.2004 - Current
- Interacts with customers via telephone, email, online chat, or in person to provide support and information.
- Consults with customers to understand their needs and preferences to related to merchandise.
- Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer's needs.
- Answers customers questions about merchandise.
- Contact vendors for updated pricing and lead times.
- Assist customers with purchase decisions.
- Confirms availability of merchandise and places special orders for customers.
- Assist Accounts Receivable with collections on accounts past due.
- Assisting AR Specialist confirming all packing slips with invoice submissions.
- Processes returns and exchanges.
- Performs other duties as assigned,
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
South Stanly High School
Norwood, NCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Smith Sawmill Service-BID Group
07.2004 - Current
High School Diploma -
South Stanly High School