Grace-Lyn Nichols
Glendale,AZ
Summary
Dynamic service professional with a strong work ethic and proven leadership at Starbucks Coffee Co. and currently at EOS Fitness. Skilled in enhancing customer satisfaction and streamlining operations, I excel in problem-solving and team management. Committed to training and developing staff while maintaining high standards in customer service and inventory management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Associate
Eos Fitness
03.2024 - Current
- Assisted members with inquiries and provided exceptional customer service.
- Educated members on proper equipment use and safety protocols.
- Processed membership applications and verified user information efficiently.
- Maintained cleanliness and organization of fitness equipment and facilities.
Shift Supervisor
Starbucks Coffee Co.
10.2020 - 03.2024
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Barista
Starbucks Coffee Co.
09.2019 - 10.2020
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Prepared high-quality espresso beverages according to company standards.
Education
Some College (No Degree) - ABSN Program
Grand Canyon University
Phoenix, AZSkills
- Customer service skills
- Time management
- Effective communication
- Inventory management
- Complaint handling
- Customer support
- Key-holder experience
- Team player mentality
References
Mike Vroman, Store Manager, Starbucks Coffee Co., Us2889151@starbucks.com
Cheslsea SanAngelo, Operations Manager, EOS Fitness, Chelsea.sanangelo@eosfitness.com
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Certification
- BLS certified
Timeline
Service Associate
Eos Fitness
03.2024 - Current
Shift Supervisor
Starbucks Coffee Co.
10.2020 - 03.2024
Barista
Starbucks Coffee Co.
09.2019 - 10.2020
Some College (No Degree) - ABSN Program
Grand Canyon University
Similar Profiles
Robin BerezanskyRobin Berezansky
Lead Personal Trainer at EOS FitnessLead Personal Trainer at EOS Fitness
Hayley BatistaHayley Batista
Child Care Manager at EOS FitnessChild Care Manager at EOS Fitness
Desmond JowerDesmond Jower
Fitness Consultant at EOS FitnessFitness Consultant at EOS Fitness
Marcus VasquezMarcus Vasquez
Fitness Consultant at EOS FitnessFitness Consultant at EOS Fitness
Shayna ThompsonShayna Thompson
Senior Paralegal at Gravis LawSenior Paralegal at Gravis Law