Summary
Overview
Work History
Education
Skills
Timeline
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Grace Malone

Schodack Landing,NY

Summary

Dynamic Customer Service Manager with a proven track record at Samascott's Orchard, excelling in complaint resolution and staff training. Successfully mentored associates to enhance performance and customer satisfaction, fostering loyalty and a positive shopping experience. Skilled in staffing coordination and adept at utilizing POS systems for efficient transactions.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Samascott'S Orchard
02.2025 - Current
  • Trained and mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty

Customer Service Cashier

Samascott'S Orchard
09.2022 - 01.2025
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

Maple Hill High School
Schodack, NY
06-2023

Skills

  • Complaint resolution
  • Staffing coordination
  • Training and mentoring

Timeline

Customer Service Manager

Samascott'S Orchard
02.2025 - Current

Customer Service Cashier

Samascott'S Orchard
09.2022 - 01.2025

Maple Hill High School

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Grace Malone