Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Grace Martin

Orlando,FL

Summary

Skilled facilitator with proven expertise in guiding groups to achieve their goals. Strong focus on team collaboration and adaptability to changing needs. Reliable in creating impactful solutions through effective communication, conflict resolution, and strategic planning. Known for fostering positive environment and driving results. Demonstrated proficiencies in the Cast Deployment System (CDS) and technical roles.

Overview

4
4
years of professional experience

Work History

Stepping Into Food and Beverage Facilitator

Disney University
06.2024 - Current
  • Introduce newly placed cast members to the exciting and technical world of Food and Beverage through presentations
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter

Coordinator

EPCOT Festivals
07.2022 - Current
  • Coordinates between multiple festival locations to support the operational needs; such as managing cast member workload, ticket times, assisting with guest recovery
  • Supports various roles within our operation, including our front line cast and support positions
  • Proficient as a General Teller with responsibilities that include depositing large sums up money from at least fifty cash registers, distributing change throughout the work day, and managing the financial reports from each register
  • Ensure that cast members are well trained in our Disney service standards, food safety, and company policies
  • Supervise the guest experience, making sure the food and service meet Disney standards

Trainer - Africa QSR

Disney College Program, Disney's Animal Kingdom
08.2021 - 07.2022
  • Informed thousands of guests daily on theme park updates while also suggesting dining locations or theme park rides that would best cater to the guests based on their experience
  • As a Disney Trainer, mentored new hires, resulting in stronger staff development and increased productivity

Orientation Leader

Indiana University
03.2021 - 08.2021
  • Communicated with hundreds of students weekly about scheduling, completing tasks, and preparing for IU
  • Ensured student success by providing resources, guidance, and support throughout the orientation process
  • Collaborated with multiple IU departments to create a unique student experience every single week

Education

Bachelor of Science - Human Resources

Wilmington University
New Jersey
07.2025

Skills

  • Microsoft Office Suite
  • Adobe Premiere Suite
  • Cast Deployment System
  • Canva Digital Creation
  • Staff Management
  • Operations Management
  • Facilitation Techniques
  • Inclusivity
  • Feedback Delivery
  • Task Delegation

Accomplishments

Disney's Quarterly Award Recipient, Spring 2022


Timeline

Stepping Into Food and Beverage Facilitator

Disney University
06.2024 - Current

Coordinator

EPCOT Festivals
07.2022 - Current

Trainer - Africa QSR

Disney College Program, Disney's Animal Kingdom
08.2021 - 07.2022

Orientation Leader

Indiana University
03.2021 - 08.2021

Bachelor of Science - Human Resources

Wilmington University

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Grace Martin