Grace McClenathan
Mansfield
Summary
Detail-oriented student, skilled in data analysis, team collaboration, and problem-solving. Proven ability to assess, organize, and manage data to produce graphic and written reports. Robust lab background and proven understanding of lab work and field work techniques. Strong communication skills, backed by diverse customer service experiences.
Overview
5
5
years of professional experience
Work History
Loan Service Representative
Mechanics Bank
Mansfield
01.2025 - Current
- Use Excel to analyze applicants' financial and credit status, credit history, and evaluate assets and risk to determine loan feasibility.
- Recommend approval or denial of loan applications, and explain the reasoning behind decisions in written reports.
- Coordinating with lenders and other team members to ensure the timely processing of loans.
- Ensure lenders accurately complete loan files with necessary signatures, notarizations, and relevant documentation.
- Reviewing reports once a week to verify the receipt of titles, insurance, and other documentation, to appropriately complete loan files.
- Coordinating with the Title Office once a week to ensure proper title transfers, and liens are released or added.
- Complete quarterly trainings to stay up to date with lending regulations.
Student Lab Assistant
The Ohio State University Department of Chemistry
Mansfield
01.2026 - Current
- Assist students with laboratory procedures and safety protocols.
- Ensure compliance with all safety regulations while conducting experiments and other activities in the lab.
- Monitor student progress in the lab environment and provide feedback when necessary.
- Maintaining the cleanliness and organization of laboratory workspaces and equipment.
- Conduct routine maintenance on laboratory equipment, such as calibrating scales or cleaning glassware.
- Help the lab tech prepare chemical solutions and materials for laboratory experiments.
Barista
Relax, It's Just Coffee
Mansfield
05.2024 - 05.2025
- Prepared and served 50-100 coffees, espresso drinks, blended coffees, and teas per shift.
- Collaborated with 1-3 team members to enhance service speed during the morning and noon rush hours.
- Maintained the cleanliness and organization of the coffee bar and dining area by cleaning workspaces, cleaning tables, sweeping, and mopping.
- Assisted customers with menu selections and answered questions regarding product sourcing and production.
- Managed cash register transactions and handled 50-100 customer payments per shift.
- Stocked supplies and inventory to ensure availability of ingredients and materials, reported low inventories to management.
Barista
3rd Cup Tea
Mansfield
08.2023 - 06.2024
- Prepared and served teas, blended drinks, hot chocolates, and small food items.
- Collaborated with 1-2 team members to enhance service speed during rushes.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained the cleanliness and organization of the beverage station and dining area.
- Managed cash register transactions and handled customer payments efficiently.
- Stocked supplies and inventory to ensure availability of ingredients and materials, reported low inventories to management.
- Implemented health and safety standards to maintain a safe and clean work environment.
Hostess
The Blueberry Patch
Mansfield
12.2023 - 05.2024
- Greeted 20-50 guests per 5-hour shift and escorted them to tables.
- Managed reservations and coordinated with waitstaff to organize seating arrangements.
- Addressed customer inquiries and resolved seating issues promptly.
- Maintained the cleanliness and organization of waiting areas and bathrooms by sweeping and mopping.
- Assisted in training 2 new hosts on procedures and responsibilities.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with 5 other front-of-house and the 3 members of kitchen staff.
Content Creator
JPB Professional Marketing
Mansfield
01.2023 - 05.2023
- Sourced relevant images, graphics, audio files, and video clips for use in digital content.
- Created 2-3 graphics for posts, blogs, websites, or emails per client weekly.
- Collaborated with 10-15 clients to align content with overall campaign goals.
- Engaged with followers on social media platforms to foster community connection and accurately represent my clients online.
Customer Service Representative
Mechanics Bank
Mansfield
06.2021 - 12.2022
- Received and processed customer transactions, including deposits, withdrawals, loan payments, and other banking services.
- Balanced cash drawer daily to ensure accuracy and compliance.
- Assisted customers with account inquiries and service requests.
- Handled customer complaints with professionalism and empathy.
- Educated customers on banking products and services available.
- Maintained a clean and organized teller station for optimal service.
- Adhered to security protocols to safeguard sensitive customer information in person or on the phone.
Education
Bachelor of Science - Biology
The Ohio State University
Mansfield, OH05-2027
High School Diploma -
Ontario High School
Ontario, OH05-2023
Skills
- Data analysis
- Laboratory techniques
- Team collaboration
- Strong communication skills
- Attention to detail
- Problem solving
- Time management
- Empathy and patience
References
References available upon request.
Timeline
Student Lab Assistant
The Ohio State University Department of Chemistry
01.2026 - Current
Loan Service Representative
Mechanics Bank
01.2025 - Current
Barista
Relax, It's Just Coffee
05.2024 - 05.2025
Hostess
The Blueberry Patch
12.2023 - 05.2024
Barista
3rd Cup Tea
08.2023 - 06.2024
Content Creator
JPB Professional Marketing
01.2023 - 05.2023
Customer Service Representative
Mechanics Bank
06.2021 - 12.2022
Bachelor of Science - Biology
The Ohio State University
High School Diploma -
Ontario High School