Grace M. DellaVecchia
New Britain
Summary
- Psychology undergraduate student concentrating in Forensics
- Foundational knowledge in both the criminal justice system and psychology
- Solid communication and leadership skills
Overview
5
5
years of professional experience
Work History
Bartender
Cheshire Pizza and Ale
10.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal customers by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Served high customer volumes during special events, nights, and weekends.
Expeditor
Cheshire Pizza And Ale
10.2021 - Current
- Enhanced kitchen efficiency by streamlining communication between cooks and servers.
- Increased overall guest experience by addressing any concerns or complaints promptly and professionally.
- Aided in training new hires on efficient expediting practices, improving team performance over time.
- Maintained high food quality standards with frequent checks on prepared dishes before serving.
- Participated in menu development discussions, providing input on dish logistics and plating techniques from an expeditor perspective.
Waitress
Cheshire Pizza and Ale
10.2021 - Current
- Improve guest experience and increase sales by upselling items such as weekly specials
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Manage cash exchanges and handle receipts at the end of each shift with accuracy
- Maintained customer satisfaction with timely table check-ins to assess needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Train new hires
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Hostess
Cheshire Pizza and Ale
10.2019 - Current
- Create a welcoming environment as guests enter the establishment
- Maximize restaurant efficiency by managing seating arrangements
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintain the cleanliness of the establishment
- Train new hires
- Answered customer questions about hours, seating, and menu information.
Education
Bachelors of Arts - Psychology
University of New Haven
West Haven, CT12.2025
Skills
- Strong multitasking
- Patience and Tolerance
- Outgoing Personality
- Service-oriented mindset
- Fast Learner
Timeline
Bartender
Cheshire Pizza and Ale
10.2022 - Current
Expeditor
Cheshire Pizza And Ale
10.2021 - Current
Waitress
Cheshire Pizza and Ale
10.2021 - Current
Hostess
Cheshire Pizza and Ale
10.2019 - Current
Bachelors of Arts - Psychology
University of New Haven