Grace Medina
Medinas Auto Body
Phoenix,AZ
11
years of professional experience
Detail-oriented Estimating Administrative Assistant experienced in supporting repair documentation, appointment scheduling, and customer communication. Delivered bilingual Spanish-English support and effective office administration in collision repair environments. Committed to enhancing operational efficiency and fostering positive customer interactions.
Work History
Estimating Administrative Assistant
11 Years 1 Month- Prepared estimate packets, entering vehicle information and damage details with precision.
- Coordinated estimating paperwork, maintaining organized repair files and accurate customer records.
- Communicated with insurance adjusters to support supplement requests and claim updates.
- Scheduled appointments, balancing repair timelines with customer and shop availability.
- Tracked parts orders, confirming delivery status and relaying updates to technicians.
- Reviewed invoices and estimate documentation to support billing accuracy and follow-up.
- Answered customer calls, providing clear updates on repair progress and next steps.
- Improved office workflow by streamlining filing, data entry, and estimating support tasks.
- Demonstrated adaptability when handling numerous projects concurrently while still meeting tight deadlines for bid submissions or cost analysis reports.
- Boosted company reputation by cultivating positive relationships with clients, vendors, and suppliers throughout the estimating process.
- Provided valuable insights into potential areas for cost savings by identifying discrepancies or inefficiencies during the estimating process.
- Promoted a positive work environment within the estimating department through effective communication, proactive problem-solving, and consistent attention to detail.
- Facilitated smooth communication between estimators, project managers, and clients by managing correspondence during the bidding process.
- Reduced discrepancies in estimates by diligently updating unit pricing based on current market trends and supplier quotes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Established administrative work procedures to track staff daily tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Enhanced collaboration between departments by organizing and maintaining a centralized database of estimating documents.
Customer Service Representative
11 Years 1 Month- Coordinated repair appointments and communicated vehicle status updates to customers throughout the service process.
- Documented repair orders, customer concerns, and authorization details accurately.
- Managed insurance claim communications, supported estimate approvals and supplemental paperwork.
- Scheduled towing, drop-offs, and pickup timing to maintain a smooth shop workflow.
- Reviewed repair progress with technicians to relay clear, timely updates to customers.
- Resolved billing questions and explained charges using repair and parts documentation.
- Organized customer files, estimates, and service records for efficient follow-up.
- Managed high-stress situations effectively, maintaining professionalism under pressure and resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Developed a feedback system for customers to share their service experience, leading to actionable improvements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Parts Specialist
11 Years 1 Month- Verified OEM and aftermarket parts compatibility against repair orders and vehicle specifications.
- Managed parts ordering, sourcing, and delivery coordination for collision repair workflows.
- Coordinated with technicians, estimators, and vendors to resolve backorders and substitutions.
- Maintained accurate inventory records, received shipments, and processed parts returns efficiently.
- Reviewed repair orders to anticipate parts needs and support smooth shop scheduling.
Education
High School Diploma
Skills
Project estimation
Cost analysis
Scheduling coordination
Meeting coordination
Office administration
Workflow management
Customer service
Relationship building
Client relations
Attention to detail
Problem-solving
Active listening
Bilingual (Spanish & English)
Microsoft office
Timeline
Estimating Administrative Assistant
Medinas Auto Body
09.2015 - CurrentRead More
Customer Service Representative
Medinas Auto Body
09.2015 - CurrentRead More
Parts Specialist
Medinas Auto Body
09.2015 - CurrentRead More
West Phoenix High School
High School Diploma
Read More