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Grace Meinhart
Edwardsville,IL
Summary
Proven track record in customer relationship development and meticulous attention to detail, honed across roles at Busey Bank and The Blacktop. Excelled in environments demanding critical thinking and adaptability, surpassing sales goals and enhancing client loyalty through exceptional service. Skilled in computer literacy and teamwork, writing and data analysis, and creativity - consistently contributing to operational excellence and a positive work environment.
Overview
4
4
years of professional experience
Work History
Bank Teller
Busey Bank
07.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
Bartender
The Blacktop
05.2022 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Waitress/Cashier
Old Mac's Drive Thru
09.2020 - 08.2022
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor of Arts - English Literature
Southern Illinois University, Edwardsville
Edwardsville, IL12-2024
Associate of Arts - English Literature
Lake Land College
Mattoon, IL05-2022
High School Diploma -
Newton Community High School
Newton, IL05-2020
Skills
- Customer relationship development
- Communication and Networking
- Teamwork and Collaboration
- Developed Writing and Data Analysis Skills
- Attention to Detail and Problem Solving
- Adaptability and Critical Thinking
- Computer Literacy Skills
- Distinguished Work Ethic
Interests
Timeline
Bank Teller
Busey Bank
07.2024 - Current
Bartender
The Blacktop
05.2022 - Current
Waitress/Cashier
Old Mac's Drive Thru
09.2020 - 08.2022
Bachelor of Arts - English Literature
Southern Illinois University, Edwardsville
Associate of Arts - English Literature
Lake Land College
High School Diploma -
Newton Community High School
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