Grace Meline
Bayport,MN
Summary
Hardworking and passionate employee with strong organizational skills eager to secure entry-level Specialist position. Ready to help team achieve company goals.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Excellence Representative
Andersen Windows & Doors
05.2021 - Current
- Enhanced company reputation by providing exceptional customer service and support.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Communicated with customers via telephone and email.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Educator
Sunnyhill Preschool
11.2017 - Current
- Proactively collaborate with larger team to adapt and deliver progressive learning curriculum to students ranging from age 2 – 5
- Enhanced student comprehension by utilizing diverse teaching methods tailored to individual learning styles.
- Consistently engage with staff to ensure all regulatory standards are met and new requirements are implemented and measured
- Lead training of after-care team to ensure proper cleaning protocols and state standards are met as well as proper communication skills are utilized.
Sales Associate
Art and Soul
06.2015 - 11.2017
- Passionately embraced and represented the company’s culture to new and existing customer base
- Ensured customer satisfaction by proactively engaging with customers to tailor solutions that fit their unique needs
- Led and trained associate team in retail salesmanship and resolving customer concerns ultimately driving repeat business
- Acted as primary trainer for all in-store systems and processes.
Education
Esthetician License -
MN School of Cosmetology
01.2020
High School Diploma -
Stillwater Area Public Schools
01.2019
Skills
- Customer Support
- Staff Training
- Complaint Resolution
- Active Listening
- Microsoft Outlook
- Microsoft Excel
- Problem-Solving Abilities
- Professional Telephone Demeanor
Key Characteristics
- Dependable
- Responsible
- Consistent
- Proactive and Adaptable
- Results-Driven
- Eager to learn and expand skillset
- Friendly and Respectful
- Collaborative
Timeline
Customer Excellence Representative
Andersen Windows & Doors
05.2021 - Current
Assistant Educator
Sunnyhill Preschool
11.2017 - Current
Sales Associate
Art and Soul
06.2015 - 11.2017
Esthetician License -
MN School of Cosmetology
High School Diploma -
Stillwater Area Public Schools
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