Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Mitchell

Cynthiana,KY

Summary

Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.

Overview

13
13
years of professional experience

Work History

Customer Excellence Representative

Randstad / EMD MilliporeSigma
01.2023 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.

Production Associate

ResourceMFG/Toyota Tsusho
03.2019 - 11.2022
  • Maintained maximum organization and productivity by properly sorting project components on work tables.
  • Took part in all company-offered training sessions to improve skills and knowledge.
  • Assisted development leads in definition of process flows, relative task priorities and business value measurement parameters.
  • Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.
  • Supported development team in generation of technical requirements and product documentation to achieve process commonality.
  • Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions.

Mortgage Loan Processor

Amerisave Mortgage
02.2017 - 02.2019
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Set up and completed loan submission packages.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Evaluated approvals against established bank and government lending standards.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Completed denial and cancellation procedures on applicable files.

Assembly/Production Operator

ResourceMFG/TMMK
01.2012 - 11.2016
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
  • Identified machinery malfunctions by performing troubleshooting tasks.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.

Education

GED -

Harrison County High School
Cynthiana, KY

Maysville Community And Technical College
Maysville, KY

Skills

  • Customer support
  • Project Management
  • Data entry proficiency
  • Customer relations
  • Goal-oriented mindset
  • Assembly and production
  • Supply chain distribution
  • Operations support
  • Supply Chain Management
  • Manufacturing

Timeline

Customer Excellence Representative

Randstad / EMD MilliporeSigma
01.2023 - Current

Production Associate

ResourceMFG/Toyota Tsusho
03.2019 - 11.2022

Mortgage Loan Processor

Amerisave Mortgage
02.2017 - 02.2019

Assembly/Production Operator

ResourceMFG/TMMK
01.2012 - 11.2016

Maysville Community And Technical College

GED -

Harrison County High School

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Tiffany Mitchell