Grace Melton
Washington,DC
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
Work History
Case Manager
Friendship Place
Washington , DC
2021.07 - Current
- Provided supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, and medical concerns.
- Provided direct consumer interaction, with 80% field presence
- Demonstrated empathy and flexibility in addressing consumers’ needs and requests, promoting wellness and independence.
- Engaged consumers to assess their individual needs, preferences, and strengths
- Develop, implement, and revise individual service plans
- Assist households in locating and selecting wraparound services
- Monitored medical and psychiatric needs as well as medication management for all household members.
- Assist participants in securing adequate housing resources
- Active participation in multidisciplinary meetings and ongoing supervision
Case Manager
Total Care Services, Inc
Silverspring , Maryland
2019.01 - 2021.06
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Attended court hearings as a representative of the organization when needed.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Community Support Worker
MBI Health Services
Washington , DC
2017.02 - 2019.01
- Assisted clients in developing life skills and independent living abilities.
- Conducted home visits to assess client needs and provide guidance and resources.
- Participated in team meetings, providing input regarding client care plans.
- Facilitated recreational activities that encouraged socialization and skill development.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Served as an advocate for clients in securing resources such as housing, employment.
- Educated families about available resources within the community.
- Responded quickly to emergency situations involving clients in order to protect their safety.
Education
Bachelor of Science - AGRONOMY
LAUTECH
NIGERIAAssociate of Applied Science - Human Services (IN VIEW)
Howard Community College
Columbia, MDSkills
- Patient support
- Performance Tracking
- Needs Assessment
- Case Management
- Records Management
- Organization and Multitasking
- Cross-Functional Collaboration
Timeline
Case Manager
Friendship Place
2021.07 - Current
Case Manager
Total Care Services, Inc
2019.01 - 2021.06
Community Support Worker
MBI Health Services
2017.02 - 2019.01
Bachelor of Science - AGRONOMY
LAUTECH
Associate of Applied Science - Human Services (IN VIEW)
Howard Community College
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