Grace Micciche
Medford,NJ
Overview
7
7
years of professional experience
Work History
Server
Braddock's Tavern
Medford, NJ
12.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated seating plans and event layouts for banquets, including weddings and corporate functions.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Trained new staff on service protocols and menu knowledge, enhancing team performance.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions.
Server
The Pop Shop
Medford, NJ
08.2021 - 10.2022
- Maintained cleanliness and organization of dining area, promoting positive guest experiences.
- Processed customer payments accurately using point-of-sale system, ensuring transaction efficiency.
- Resolved guest complaints promptly, turning challenges into positive outcomes for patrons.
- Implemented upselling techniques that increased overall sales and improved guest satisfaction.
Youth Tennis Instructor
Medford Village Country Club
Medford, NJ
06.2021 - 08.2021
- Developed tailored lesson plans for diverse age groups and skill levels.
- Instructed groups in fundamental tennis techniques to enhance player performance.
- Monitored student progress, providing constructive feedback to promote skill improvement.
- Increased player retention within the program through ongoing motivation, support, and encouragement.
- Provided constructive criticism on both individual technique improvements as well as teamwork strategies.
Customer Service & Counter Associate
Bageleddi's
Ship Bottom, NJ
05.2019 - 08.2020
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Processed transactions accurately using point-of-sale systems and cash management practices.
- Assisted in inventory management, contributing to maintaining optimal stock levels and product availability.
- Trained and mentored new staff on operational procedures and customer interaction techniques.
Education
Bachelor of Science - Interior Design
Thomas Jefferson University
Philadelphia, PA05-2027
Skills
Adobe Illustrator
Adobe Photoshop
Adobe Indesign
CAD: Revit & Rhino
Rendering: Enscape
Hand sketching & drafting
Timeline
Server
Braddock's Tavern
12.2022 - Current
Server
The Pop Shop
08.2021 - 10.2022
Youth Tennis Instructor
Medford Village Country Club
06.2021 - 08.2021
Customer Service & Counter Associate
Bageleddi's
05.2019 - 08.2020
Bachelor of Science - Interior Design
Thomas Jefferson University