Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Miller

Cedar Rapids,IA

Summary

Hardworking and passionate job seeker with strong customer service skills eager to secure serving position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Pharmacy Clerk

Hy-Vee Pharmacy
11.2023 - Current
  • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
  • Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
  • Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.

Aisles Online Service Manager

HyVee Foods
06.2023 - Current
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Hostess

30hop
03.2023 - 08.2023
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Accommodated special seating requests for guests to enhance satisfaction.

Aisles Online Personal Shopper and Pickup Clerk

HyVee Foods
04.2020 - 06.2023
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Loaded and unloaded orders at customer's homes or locations.

Education

Associate of Science -

Kirkwood Community College
Cedar Rapids, IA
05.2025

High School Diploma -

Iowa City West High School
Iowa City, IA
05.2023

Skills

  • Customer Service
  • Time Management
  • Employee Supervision
  • Cash Register Operation
  • Friendly, Positive Attitude
  • Customer Complaint Resolution

Timeline

Pharmacy Clerk

Hy-Vee Pharmacy
11.2023 - Current

Aisles Online Service Manager

HyVee Foods
06.2023 - Current

Hostess

30hop
03.2023 - 08.2023

Aisles Online Personal Shopper and Pickup Clerk

HyVee Foods
04.2020 - 06.2023

Associate of Science -

Kirkwood Community College

High School Diploma -

Iowa City West High School

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Grace Miller