Grace Moguel
Portland,OR
Summary
Detail-oriented professional with 5 years of customer service experience in fast-paced environments. Skilled in creating welcoming experiences, coordinating tasks, maintaining workflows, and effectively communicating with diverse communities. Currently pursuing a Bachelor of Fine Arts at Portland State University with a minor in Business Administration, focused on arts and community engagement.
Overview
5
5
years of professional experience
Work History
Keyholder
Unleashed by Petco
12.2023 - Current
- Deliver compassionate, knowledgeable customer service, helping customers select appropriate products for their pets' needs.
- Coordinated daily store operations, assisting team members and ensuring an organized, welcoming environment.
- Support daily store operations by coordinating tasks, assisting team members, and helping maintain an organized and welcoming environment.
- Perform opening and closing responsibilities, ensuring the store is prepared, organized, and secure.
- Manage inventory and merchandising, maintaining accurate and appealing product displays.
- Adapt quickly to changing priorities and learn new products, procedures, and systems to effectively support customers and team operations.
Keyholder
Cotton: On
06.2022 - 09.2023
- Managed daily store operations by coordinating tasks and ensuring an organized, efficient environment.
- Assisted customers throughout their shopping experience by identifying needs, providing product guidance, and delivering efficient service.
- Guided customers throughout shopping experience by identifying needs and providing product advice to enhance satisfaction.
- Helped manage daily store operations by coordinating tasks and maintaining an organized, efficient environment.
- Maintained an organized sales environment while balancing customer service and team support to drive operational success.
- Adapted to changing daily priorities while maintaining a positive and professional experience for customers and coworkers.
- Opened and closed store, securing cash, merchandise, and facility.
Retail Associate
Journeys
04.2022 - 06.2022
- Delivered friendly, attentive customer service, enhancing shopper experience and aiding in product selection.
- Suggested tailored product recommendations based on customer needs and preferences, driving sales and customer satisfaction.
- Ensured organized, welcoming sales environment, contributing to positive shopping atmosphere.
- Maintained an organized and welcoming sales environment.
Dog Daycare Attendant
LexiDog Boutique & Social Club
10.2021 - 04.2022
- Provided attentive and compassionate care for dogs in daycare and boarding environments, including feeding, walking, monitoring playgroups, and maintaining safety.
- Communicated pet needs and behavioral observations to customers and team members, ensuring clarity and enhancing understanding of pet care.
- Assisted customers with purchases and product recommendations in boutique, fostering positive shopping experiences and building customer loyalty.
- Communicated pet needs, behavioral observations, and updates clearly with customers and team members.
- Balanced animal care and customer service with daily operations in fast-paced environment, ensuring smooth workflow and high standards of care.
Education
BFA - Bachelor of Fine Arts, Psychology
Portland State University
Portland10.2026
High School Diploma - General Studies with an emphasis on Art
Portland Community College
Portland, OR01.2024
Diploma - General Studies with an emphasis on Psychology and Art
Lincoln High School
Portland, OR06.2020
Skills
- Inventory & Order Support
- Digital Tools & POS Systems
- Cash handling
- Organization & Workflow Coordination
- Administrative & Operational Support
- Customer & Community Engagement
- Team Leadership & Support
- Visual Merchandising
- Effective communication
- Problem solving
- Quick Learning & Process Adaptation
- Customer service
Timeline
Keyholder
Unleashed by Petco
12.2023 - Current
Keyholder
Cotton: On
06.2022 - 09.2023
Retail Associate
Journeys
04.2022 - 06.2022
Dog Daycare Attendant
LexiDog Boutique & Social Club
10.2021 - 04.2022
BFA - Bachelor of Fine Arts, Psychology
Portland State University
High School Diploma - General Studies with an emphasis on Art
Portland Community College
Diploma - General Studies with an emphasis on Psychology and Art
Lincoln High School