Holly Parker
JUSTIN,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
22
22
years of professional experience
Work History
Keyholder
Nothing Bundt Cakes
Fort Worth , TX
03.2024 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Replenished merchandise displays throughout the store as needed.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Verified accuracy of register tills at beginning and end of shift.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Manager
Let's Pretend Tea Parties
Grapevine, TX
08.2023 - 02.2024
- Resolved customer complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Developed and implemented display plans to maximize product visibility.
- Assisted customers in locating desired items within the store.
- Created eye-catching displays that highlighted key features of the products.
Server/Shift Leader
The Orchid Grill
Grants Pass, OR
09.2019 - 12.2021
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills and calculate totals.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Owner/Operator Manager
Chesi Jo's Baby Boutique
Grants Pass, OR
01.2017 - 12.2021
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Hired, trained and managed sales staff to ensure customer satisfaction.
- Established policies regarding returns, exchanges and refunds for customers.
- Assisted customers with product selections based on their individual needs and preferences.
- Performed financial analysis of operations including evaluating pricing structures, cost control measures.
- Conducted regular inspections of the store's physical condition and equipment maintenance needs.
- Developed marketing strategies for the store in order to increase sales.
- Planned layout of store fixtures, displays and signage according to company guidelines.
- Identified opportunities for growth within the market segment served by the store.
- Scheduled staffing shifts and monitored employee performance.
- Maintained inventory levels by ordering merchandise from suppliers.
- Created a budget and tracked expenses in order to maximize profits.
- Monitored competition in order to stay ahead of industry trends.
- Developed relationships with vendors in order to negotiate lower prices on goods.
- Hosted special events to boost brand awareness and increase community engagement.
- Conducted monthly bank reconciliations.
- Managed payroll processing for staff members.
- Generated invoices for clients and tracked payments received from customers.
- Performed month-end closing activities.
- Maintained and reconciled general ledger accounts.
- Maintained accurate financial records using QuickBooks software.
- Processed payments from clients using cash registers or credit card machines.
- Provided exceptional customer service to ensure customers had a positive experience.
- Planned menus, ordered supplies and decorations, and arranged seating arrangements.
- Organized, scheduled and coordinated all aspects of birthday parties for clients.
- Coordinated activities such as face painting, balloon twisting, and games for children.
Home Childcare Provider
Self Employed
Grants Pass, OR
07.2004 - 01.2017
- Helped develop motor skills through active playtime activities like running, jumping.
- Maintained a clean and organized play area.
- Assisted with feeding infants and toddlers during meal times.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Read books aloud to small groups or individual children.
- Observed children's behavior and development, communicate information with parents.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Developed positive relationships with families by communicating regularly about their child's development.
- Planned field trips to local parks, libraries and other educational places.
- Sanitized toys and tables to maintain clean, safe environment.
Sunday School Teacher
Church Of Jesus Christ Of Latter Day Saints
Grants Pass, OR
02.2002 - 02.2011
- Attended school functions such as parent meetings or open houses to answer questions about the Sunday School program.
- Integrated technology into classroom instruction when appropriate.
- Communicated regularly with parents regarding their child's progress in the Sunday School program.
- Encouraged positive behavior among students through rewards and recognition systems.
- Provided weekly lessons based on Biblical teachings and stories.
- Assisted in the development of lesson plans, activities, and crafts.
- Managed classroom supplies inventory, equipment, and materials necessary for teaching activities.
- Implemented appropriate classroom management strategies to maintain order in the classroom.
- Organized and facilitated Sunday School classes for children ages 4 to 12 years old.
- Collaborated with parents to ensure their children were learning effectively.
- Planned games, songs and dances as part of religious curriculum.
- Developed lesson plans according to Church's curriculum and general bible study.
- Assisted church staff members with projects and attended necessary staff meetings.
- Prepared and presented Sunday School lessons, utilizing teacher guide and other creative resources.
- Integrated technology into lessons to make learning more interactive and engaging.
- Arrived before Sunday School class began to supervise and develop relationships with children.
Education
High School Diploma -
Grants Pass High School
Grants Pass, OR06-2002
Skills
- Customer Service Management
- Bank Deposits
- Training and mentoring
- Task Delegation
- Cash Handling Accuracy
- Employee Scheduling
- Inventory Monitoring
- Customer Service
- Store maintenance
- Product ordering
- Quickbooks
- Safe Food Handling
- Food inspection
- Order Management
- Professional Appearance
- Strong Work Ethic
- POS operation
- Order Accuracy
- Inventory Tracking
- Accounts Payable
- Bookkeeping
- Bank Reconciliation
- Childcare experience
- First Aid/CPR
- Active Listening
- Written Communication
Timeline
Keyholder
Nothing Bundt Cakes
03.2024 - Current
Store Manager
Let's Pretend Tea Parties
08.2023 - 02.2024
Server/Shift Leader
The Orchid Grill
09.2019 - 12.2021
Owner/Operator Manager
Chesi Jo's Baby Boutique
01.2017 - 12.2021
Home Childcare Provider
Self Employed
07.2004 - 01.2017
Sunday School Teacher
Church Of Jesus Christ Of Latter Day Saints
02.2002 - 02.2011
High School Diploma -
Grants Pass High School