KiLan Sarlo
Honolulu,HI
Summary
Dynamic professional with a proven track record in customer service and cash handling. Skilled in training and mentoring staff, enhancing team performance, and fostering a positive work environment. Recognized for boosting sales through personalized service and maintaining high standards of workplace safety.
Overview
10
10
years of professional experience
Work History
Keyholder
Lovisa Jewelry
01.2025 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Mechanical Technician
Air Force
04.2019 - Current
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Waitress
Catch N Release
06.2016 - 04.2019
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Barista
Starbucks
04.2018 - 01.2019
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Waitress
Love Catering
01.2016 - 07.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Woodside High School
Newport News, VA06.2016
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Workplace safety
- Customer service management
- Staff training and development
- Promotional planning
- Resource management
Timeline
Keyholder
Lovisa Jewelry
01.2025 - Current
Mechanical Technician
Air Force
04.2019 - Current
Barista
Starbucks
04.2018 - 01.2019
Waitress
Catch N Release
06.2016 - 04.2019
Waitress
Love Catering
01.2016 - 07.2016
Woodside High School