Grace Molina
Charlotte,North Carolina
Summary
Results-driven employee with a strong focus on customer relationship management and effective communication. Committed to providing exceptional service and maintaining a welcoming atmosphere. Skilled in staff training, inventory management, and time management. Proven ability to enhance team performance and elevate customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Empire Pizza
Mint Hill, North Carolina
09.2023 - Current
- Provides exceptional customer service by engaging with patrons and addressing needs.
- Monitoring inventory levels and supplies.
- Train new hires on procedures and company policies.
- Ensures cleanliness and organization of bar area.
Bartender/Server
Mac's Speed Shop
Matthews, North Carolina
09.2020 - 01.2024
- Greeted customers and delivered exceptional service, enhancing overall dining experience.
- Addressed customer complaints professionally, ensuring satisfaction and loyalty.
Fitness Consultant
Snap Fitness
Mint Hill, North Carolina
10.2018 - 08.2021
- Guided members on equipment usage and exercise techniques to enhance their fitness experience.
- Tailored instruction methods to fit individual clients' age, gender, ability level, and interests for effective training.
- Ensured clean, welcoming gym environment to promote member satisfaction and comfort.
Education
Bachelor of Science - Marketing
University of North Carolina At Charlotte
Charlotte, NC12-2023
Skills
- Point of sale systems (Toast, SpotOn, Fitware)
- Inventory management
- Customer relationship management
- Staff training
- Planning
- Time management
- Excellent and effective communication
- Problem solving
Certification
ServSafe Certified
Accomplishments
North Carolina Scholar
Timeline
Bartender
Empire Pizza
09.2023 - Current
Bartender/Server
Mac's Speed Shop
09.2020 - 01.2024
Fitness Consultant
Snap Fitness
10.2018 - 08.2021
Bachelor of Science - Marketing
University of North Carolina At Charlotte