Grace Morgan
Victorville,CA
Summary
Dynamic and results-oriented professional with a proven track record at Pizza Hut, adept in customer service and problem-solving. Excelled in staff training and performance enhancement, significantly improving team efficiency. Skilled in cash handling and fostering a positive work environment, consistently achieving high customer satisfaction. Demonstrates exceptional decision-making and computer skills, ready to bring value and drive success.
Overview
12
12
years of professional experience
Work History
Shift Manager
Pizza Hut
Victorville, CA
10.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with management to implement process improvements that directly impacted overall team performance metrics.
- Managed a high volume of inbound calls, ensuring timely assistance to customers with various needs.
- Utilized customer feedback to identify areas for improvement in service delivery, driving continuous
- Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
- Collaborated with team members to achieve department goals and maintain high levels of performance.
- Delivered prompt service to prioritize customer needs.
Compliance Auditor
Big Lots
Upland, CA
07.2019 - 03.2023
- Collaborated with cross-functional teams to ensure timely implementation of corrective actions, mitigating potential compliance issues.
- Analyzed all audit results and resolved all compliance issues.
- Maintained up-to-date knowledge of regulatory changes affecting the business landscape, proactively adapting audit strategies as needed.
- Improved financial transparency by providing clear communication of audit results to stakeholders through detailed reports and presentations.
Shift Manager
Big Lots
Upland, CA
08.2012 - 07.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Staff Motivation
- Opening and closing procedures
- Handling Customer Complaints
- Documentation And Reporting
- Customer Service
- Problem-Solving
- Computer Skills
Timeline
Shift Manager
Pizza Hut
10.2023 - Current
Compliance Auditor
Big Lots
07.2019 - 03.2023
Shift Manager
Big Lots
08.2012 - 07.2019