Grace Mueller
135 Sleepy Cove Trail, Mooresville
Summary
Hospitality and Guest Services Professional with more than 3 years’ experience delivering superior service in fast-paced, safety-critical environments. Skilled in ensuring guest safety, managing high volumes of diverse clientele, and maintaining composure under pressure. Committed to creating welcoming, comfortable experiences while upholding the highest standards of safety, professionalism, and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mountain Creek Marina
05.2025 - Current
- Deliver pre-departure safety briefings to boaters, ensuring guests understand procedures before every rental departure.
- Manage high volumes of customer interactions daily in a fast-paced waterfront environment, effectively resolving issues and complaints as they arise.
- Provide a clean, safe, and welcoming environment for all customers.
Ski Lift Operator
Appalachian Ski Mountain
01.2026 - 03.2026
- Welcomed and assisted hundreds of guests daily, ensuring safe and smooth boarding for guests of all ages, abilities, and skill levels.
- Enforced safety protocols and performed equipment checks to maintain a zero-incident record throughout the season.
- Maintained professionalism and composure in rapidly changing weather conditions, managing guest expectations calmly during delays and lift holds.
- Coordinated with lift operators and ski patrol across multiple stations to ensure seamless guest flow and safety compliance.
- Provided attentive assistance to guests with mobility challenges and equipment needs, demonstrating genuine care for each guest’s comfort and experience.
Fitness Center Operations Assistant
UREC (App State University)
12.2024 - 04.2025
- Conducted safety orientations for students and faculty, ensuring proper equipment use and adherence to facility protocols.
- Responded to inquiries and resolved complaints to maintain high customer satisfaction.
- Led daily opening and closing operations, maintaining facility safety standards and ensuring a productive environment.
Host/Server
Safe Harbor Peninsula Yacht Club
06.2023 - 04.2024
- Cultivated professional relationships with members and guests in an upscale yacht club environment, consistently delivering personalized, attentive service.
- Collaborated with team members to optimize workflows during peak service periods.
- Monitored pool area to ensure a safe and secure environment for all customers.
- Delivered food and beverage orders to members and guests efficiently and timely.
Education
Marketing -
Appalachian State University
Boone, NC05-2028
Diploma -
Lake Norman High School
Mooresville, NC05-2024
Skills
- Customer Service and Support
- Effective Communication
- Composition Under Pressure
- Passenger Safety Protocols
- Problem Solving
- Adaptability
- Collaboration and Teamwork
- Time Management
Certification
CPR
Timeline
Ski Lift Operator
Appalachian Ski Mountain
01.2026 - 03.2026
Customer Service Representative
Mountain Creek Marina
05.2025 - Current
Fitness Center Operations Assistant
UREC (App State University)
12.2024 - 04.2025
Host/Server
Safe Harbor Peninsula Yacht Club
06.2023 - 04.2024
Marketing -
Appalachian State University
Diploma -
Lake Norman High School