Grace Nagy
Cracker Barrel Restaurant
BUFFALO,NY
6
years of professional experience
Motivated and detail-oriented college student pursuing a Psychology & Criminal Justice degree, seeking a part-time position to gain practical experience while balancing academic responsibilities. Eager to contribute strong organizational, communication, and problem-solving skills to a dynamic team environment. Flexible and quick to learn, with a commitment to delivering quality work and growing professionally.
Work History
Server
7 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously while prioritizing tasks effectively to meet guests' needs promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, maintaining quality standards.
- Assisted with training new staff on menu items and restaurant procedures, enhancing team performance and efficiency.
Court Intern
3 Months- Assisted court clerks with case documentation and filing processes, ensuring compliance with legal standards.
- Observed courtroom proceedings and trials to develop an understanding of legal procedures, courtroom protocol, and judicial decision-making.
- Communicated professionally with clients, attorneys, and court personnel.
Service Provider and Technician
2 Years 4 Months- Delivered exceptional customer service by efficiently managing car wash operations and addressing client inquiries.
- Trained new staff on equipment usage, safety protocols, and operational procedures to ensure compliance.
- Communicated with customers on the needs for their vehicle.
- Collaborated with coworkers to provide quality assurance for vehicles.
Family Advocate Intern
2 Months- Collaborated with law enforcement and advocates to provide support for clients facing domestic violence
- Attended court proceedings in support of victims
- Transcribed and filed written reports to facilitate evidence collection
- Conducted client intake interviews and completed incident reports to assist staff in client support
Front Desk Receptionist
7 Months- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling for faculty, staff, and students using university systems.
- Maintained accurate records of visitor logs and office correspondence for compliance purposes.
Customer Service Associate
2 Years- Assisted customers with inquiries and product selection to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Provided customer service to assist shoppers with their front-end needs including money order preparation, lottery ticket administration and bill payments.
- · Utilized excellent communication skills to assist customers with quick and easy solutions for any returns, refunds, and product related issues
- · Took on leadership roles while doing daily counts of all store safes and cashier drawers
Education
Bachelor of Arts - Criminal Justice & Psychology
- 3.58 GPA
- Dean's List [Fall 2023] [Spring 2024] [Fall 2024] [Spring 2025] [Fall 2025] [Spring 2026]
Skills
Certified: First Aid/ CPR/ AED / Client Confidentiality
Computers: Proficient in Microsoft
Excel
and general search engines
Timeline
Court Intern
30th District Court
01.2026 - 04.2026Read More
Server
Cracker Barrel Restaurant
11.2025 - 06.2026Read More
Family Advocate Intern
Family Justice Center
06.2025 - 08.2025Read More
Front Desk Receptionist
Michigan State University
09.2023 - 04.2024Read More
Service Provider and Technician
Delta Sonic Car Wash Systems
08.2023 - 12.2025Read More
Customer Service Associate
Dash's Market
08.2020 - 08.2022Read More
Michigan State University
Bachelor of Arts from Criminal Justice & Psychology
Read More