Grace Namababa
Fargo
Summary
Detail-oriented Patient Services Coordinator with expertise in patient registration, scheduling, and HIPAA compliance. Committed to optimizing clinic workflow and enhancing patient experience.
Overview
9
9
years of professional experience
Work History
Patient Services Coordinator
Family Health Care
Fargo ND
04.2025 - 02.2026
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Implemented electronic health record system, enhancing data accuracy and accessibility.
- Managed patient inquiries, providing timely information on services and appointment availability.
- Developed training materials for new staff on patient service protocols and software usage.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Collected patient co-pay and issued receipt to confirm payment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Respected patients by recognizing rights and maintaining confidentiality.
Interpreter
Hands Up Communications
Cedar Rapids, IA
02.2017 - 03.2025
- Facilitated communication between clients and service providers in various settings.
- Ensured accurate interpretation of complex legal and medical terminology during consultations.
- Trained and mentored junior interpreters on best practices and industry standards.
- Developed glossaries for specialized vocabulary to enhance interpretation accuracy.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Education
High School Diploma -
Fargo South High School
Fargo, ND06-2016
Skills
- Patient registration
- Strong organization
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Payment processing
- Regulatory compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Patient Services Coordinator
Family Health Care
04.2025 - 02.2026
Interpreter
Hands Up Communications
02.2017 - 03.2025
High School Diploma -
Fargo South High School