Grace Navarro

• Worked in the Claims Department processing and managing medical billing and coding claims for large healthcare clients.
• Previously served in an administrative role, answering the main phone line, assisting patients with billing inquiries, processing payments, and generating automated payment reports.
• Developed strong communication skills through daily interactions with patients, healthcare providers, supervisors, and insurance representatives.
• Gained experience in medical billing, claims management, customer service, problem-solving, and maintaining accurate documentation.
• Demonstrated adaptability and professional growth by successfully advancing from an administrative position to the Claims Department within the organization.

Provide daily care for dogs, including feeding, bathing, grooming, administering medications as directed, and monitoring for changes in behavior or health status.

• Ensure a clean, safe, and healthy environment by maintaining kennel and facility cleanliness.
• Assist with dog training programs focused on behavior modification, socialization, and basic obedience.
• Collaborate with experienced trainers to educate pet owners and provide guidance on animal care and behavior management.
• Perform front desk responsibilities, including client check-in and check-out, scheduling boarding and grooming appointments, processing payments, and maintaining accurate records.
• Demonstrate strong teamwork, communication, customer service, and organizational skills while working in a fast-paced environment.
• Build trusting relationships with clients by providing compassionate care and clear communication regarding their pets’ needs

• Provided excellent customer service in a fast-paced environment by assisting customers, processing transactions, and addressing questions or concerns.
• Prepared and served food and specialty beverages, including smoothies, shakes, and concession items, while following food safety and sanitation guidelines.
• Completed opening and closing duties, including setting up outdoor dining areas, stocking supplies, cleaning workstations, and ensuring the facility was ready for daily operations.
• Maintained a clean, organized, and safe environment for customers and staff.
• Collaborated with team members across departments to ensure efficient service and smooth daily operations.
• Demonstrated adaptability and problem-solving skills when managing customer needs, weather-related challenges, and high-volume periods.
• Developed strong communication, teamwork, time management, and customer service skills.