GRACE NGAI
Burlingame,CA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
33
33
years of professional experience
Work History
Branch Manager
CHARLES SCHWAB & CO., INC.
03.2018 - Current
- Lead a team of 15 Financial Consultant and Service Professionals at a busy West Portal location in San Francisco
- Commit to our community in engaging relationships, financial planning through accumulation of wealth, retirement and distribution
- Execute comprehensive business plan to meet metric expectations in growth of market share and client assets
- Leverage on technology for operations efficiency, risk control, CRM Salesforce tool to effectively manage sales process
- Manage coaching and development opportunities on all branch roles including performance management and education on array of advised products, policies and procedures.
Client Relationship Manager
CHARLES SCHWAB & CO., INC.
08.2012 - 03.2018
- Managed all client facing services at the branch with a team of Client Relationship Specialists
- Supervised the Operations excellence including Risk procedures and collaboration in the region
- Supported the group of Financial Consultants in their practice client servicing and client communications.
Vice President of Operations and Project Management
SILK BOTANICA
05.2005 - 04.2012
- Offered and led full business operations at a permanent botanical wholesale company including overseeing the Key Account, Warehouse Team and collaborating with the Sales Team on product development and fulfillment
- Led sister’s company, Fiori Belli, an online retailer for artificial flowers with strategic directions, business plan, marketing, budgeting, accounting, operations and recruited reseller with biggest success with Amazon.
Vice President, Business Improvements and Continuity Planning
CHARLES SCHWAB & CO., INC.
01.2002 - 01.2005
- Led and facilitated the Business Advisory Council chaired by Executive Vice President of Operations to align strategic goals and strengthen partnerships with all client-facing enterprises
- Re-defined the Business Continuity strategy and program model to enhance the organization’s ability in mitigating risk during business interruptions.
Vice President, Strategic Initiatives and Integration
CHARLES SCHWAB & CO., INC.
01.1998 - 01.2002
- Led a team of 20 professional Project Directors and Senior Managers to integrate and implement critical initiatives for Service Centers of 3000 representatives including infrastructure changes, communications and training plans
- Earned reputation of quality execution and effective integration; set high standard of work process and project management for the Retail enterprise and our business partners.
Director and Senior Manager, Project Manager
CHARLES SCHWAB & CO., INC.
01.1991 - 01.1998
- Led the ongoing growth of global and multilingual business from staff of 7 to 130 in 7 years including infrastructure development, branch expansion, human resources management, technology enhancements, and financial budgeting
- Managed over 100 registered representatives in trading and customer services including policies and risk control
- Became the first International Team Manager that acquired and retained Pacific Rim overseas accounts; assets of $16M grew to $80M in 4 years without any marketing budget.
Education
Master of Business Administration -
SAN FRANCISCO STATE UNIVERSITY
SAN FRANCISCO, CABachelor of Science in Business Administration -
SAN FRANCISCO STATE UNIVERSITY
SAN FRANCISCO, CASkills
- Business and Workflow Prioritization
- Business Development in Financial Sales Professional
- Coaching and Talent Development
- Retail Branch Risk Control
Licenses And Certification
- FINRA Series 7
- FINRA Series 9
- FINRA Series 10
- FINRA Series 66
- Certified Financial Planner (CFP) - Credential ID 301058
- Certified Wealth Strategist
- California Life Insurance Licensed
Qualifications Summary
Proven record and experience to develop Financial Professional talents
Solid Branch Operations leadership, Servicing and Risk Control - bringing strategy into execution
Direct client relationship, financial services and operational management experience for 20 years
Problem-solving oriented professional with proven ability to lead a team and successfully execute and deliver results
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Branch Manager
CHARLES SCHWAB & CO., INC.
03.2018 - Current
Client Relationship Manager
CHARLES SCHWAB & CO., INC.
08.2012 - 03.2018
Vice President of Operations and Project Management
SILK BOTANICA
05.2005 - 04.2012
Vice President, Business Improvements and Continuity Planning
CHARLES SCHWAB & CO., INC.
01.2002 - 01.2005
Vice President, Strategic Initiatives and Integration
CHARLES SCHWAB & CO., INC.
01.1998 - 01.2002
Director and Senior Manager, Project Manager
CHARLES SCHWAB & CO., INC.
01.1991 - 01.1998
Master of Business Administration -
SAN FRANCISCO STATE UNIVERSITY
Bachelor of Science in Business Administration -
SAN FRANCISCO STATE UNIVERSITY
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