Grace Nielsen
Lansing
Summary
Experienced member service specialist adept at assessing customer needs, providing suitable products, exceptional communication and project management skills. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Branch Underwriting Support Specialist
Auto-Owners Insurance Company
Lansing
11.2024 - Current
- Supported commercial lines underwriters by ensuring accurate and timely policy processing.
- Prioritized high volume of requests, consistently meeting service standards and deadlines in fast-paced environment.
- Reviewed new business, renewals, endorsements, and policy changes for completeness and adherence to underwriting guidelines.
Sr. Call Center Member Service Specialist
Michigan State University Federal Credit Union
03.2024 - 09.2024
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
Loan Officer II
Michigan State University Federal Credit Union
06.2018 - 03.2024
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to underwriting and forwarding to disburser.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Banking Teller
Chemical Bank
05.2016 - 06.2018
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Executed wire transfers, stop payments and account transfers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Education
High School Diploma -
Laingsburg High School
Laingsburg, MI05-2015
Lansing Community College
Lansing, MIBaker College
Owosso, MISkills
- Loan Underwriting
- Member Relations
- Financial Services
- Consumer Lending
- Bank Product Marketing
- Analytical and Critical Thinking
- Exceptional communication
- Customer Service
- Multitasking
- Policy processing
References
Lauren Barkley
Sr. Indirect Lending Loan Officer
MSU Federal Credit Union
(517) 763-6137
Laur3n1026@yahoo.com
Jourdan Karhoff
Loan Originator II
MSU Federal Credit Union
(517) 896-6591
Jourdankarhoff@gmail.com
Suzanna Bellon
Property Manager
Monarch Investments
(517) 214-0777
Suzanna.ktdt@gmail.com
Timeline
Branch Underwriting Support Specialist
Auto-Owners Insurance Company
11.2024 - Current
Sr. Call Center Member Service Specialist
Michigan State University Federal Credit Union
03.2024 - 09.2024
Loan Officer II
Michigan State University Federal Credit Union
06.2018 - 03.2024
Banking Teller
Chemical Bank
05.2016 - 06.2018
High School Diploma -
Laingsburg High School
Lansing Community College
Baker College