Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Nipper

Callahan

Summary

Operations director with a strong background in optimizing daily operations and improving service delivery. Proven track record in fostering leadership development within teams. Dedicated to aligning daily activities with Chick-fil-A's corporate values to enhance guest and team member interactions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Director

Chick-fil-A Amelia Island
Yulee
06.2022 - Current
  • Coordinate daily operations to ensure efficient service delivery.
  • Facilitate communication between front-of-house and back-of-house teams.
  • Oversee quality assurance processes to maintain food safety standards.
  • Analyze customer feedback to improve service and operational efficiency.
  • Create policies and procedures for improved workflow processes.
  • Provide leadership and guidance to mid-level leadership and team members.
  • Work with the management team to develop operational goals aligned with the business strategy.
  • Establish operational guidelines and identify opportunities for improvement.

Interior Design Intern

Florida Interior Design Solutions
Jacksonville
01.2025 - 05.2025
  • Conducted client site visits to collect measurements and insights, contributing to informed design decisions.
  • Attended client meetings to discuss design preferences and budget constraints.
  • Partnered with designers to enhance client presentations, ensuring clear communication of design concepts.
  • Supported designers in developing mood boards and material palettes to align with client visions.
  • Organized and maintained design samples and materials in the studio.

Education

Associate of Science - Interior Design Technology

Florida State College
Jacksonville, FL
05-2025

Skills

  • Servant leadership
  • Team building
  • Customer service
  • Team collaboration
  • Leadership training
  • Operations oversight
  • Communication

Certification

ServSafe Certification, National Restaurant Association, Jan 2025

Timeline

Interior Design Intern

Florida Interior Design Solutions
01.2025 - 05.2025

Operations Director

Chick-fil-A Amelia Island
06.2022 - Current

Associate of Science - Interior Design Technology

Florida State College

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Grace Nipper