Grace Niyigena
antioch,TN
Summary
Professional with broad experience in computer systems and technical troubleshooting. Skilled in hardware and software diagnostics, network configuration, and system maintenance. Strong team player committed to collaboration and achieving results, adaptable to changing needs. Known for problem-solving abilities and technical expertise that ensure reliable IT support.
Overview
9
9
years of professional experience
Work History
Computer Technician Intern
Oracle
Austin, TX
01.2026 - 04.2026
- Assisted in installation and configuration of operating systems and applications.
- Provided technical support to users, addressing inquiries and troubleshooting problems.
- Collaborated with IT team to develop and implement new procedures for streamlined operations.
- Diagnosed and resolved hardware and software issues for various computer systems.
- Supported users with password resets, account creations, and data backups, maintaining secure systems access.
Desk Assistant
QCSP
Davenport, Iowa
01.2025 - 11.2025
- Managed front desk operations and ensured a welcoming environment for visitors.
- Coordinated scheduling for meetings and events within the organization.
- Processed incoming mail and packages, distributing them to relevant departments.
- Maintained office supplies inventory and ordered materials as needed.
Direct Support Professional
The Arc
moline, IL
01.2025 - 10.2025
- Implemented individualized support plans to enhance client well-being.
- Monitored client behavior and reported changes to the care team.
- Coordinated recreational activities to promote social interaction among clients.
Teacher's Assistant
Trinity Child Care
Nashville, Tennessee
12.2022 - 06.2023
- Assisted teachers in developing and implementing lesson plans.
- Supported classroom management by organizing learning materials and resources.
- Engaged with children during playtime to promote social skills and cooperation.
Asset Coordinator
UNITECH
Kigali, Rwanda
02.2017 - 06.2022
- Provided support in training new staff on asset management protocols and systems.
- Identified system and account issues to quickly and accurately resolve.
- Performed regular maintenance checks on all equipment under my responsibility.
Education
MBA - Computer And Information Systems
Western Illinois University
Macomb, IL05-2026
Skills
- Windows administration
- Asset management
- Computer assembly
- Goal setting
- Help desk experience
- Computer skills
- Software installation
- Team management
- Mobile device support
- Customer service
- Technical support
- Compassionate caregiving
Languages
kinyarwanda
Native or Bilingual
French
Limited Working
English
Native or Bilingual
kirundi
Full Professional
Timeline
Computer Technician Intern
Oracle
01.2026 - 04.2026
Desk Assistant
QCSP
01.2025 - 11.2025
Direct Support Professional
The Arc
01.2025 - 10.2025
Teacher's Assistant
Trinity Child Care
12.2022 - 06.2023
Asset Coordinator
UNITECH
02.2017 - 06.2022
MBA - Computer And Information Systems
Western Illinois University
Education and Training
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