GRACE NOBLET HUYE
Baton Rouge,LA
Summary
Dynamic individual with proven expertise in customer retention and excellent communication, honed at Brian Harris Porsche and other reputable dealerships. Skilled in utilizing advanced software for optimal service efficiency, achieved top Nissan KPI in the district with over 950 score. Demonstrates exceptional organizational abilities and a commitment to continuous learning and improvement. Results-oriented professional with experience in accelerated growth, business reengineering, and financial restructuring. Frequently praised as hard-working by peers, can be relied upon to help your team achieve its goals.
Overview
5
5
years of professional experience
Work History
Service Advisor
Brian Harris Porsche
Baton Rouge, Louisiana
09.2023 - Current
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills
- Scheduled service appointments for customers
- Advised customers on automotive maintenance and repair services
- Referred unresolved customer grievances to designated departments for further investigation
- Demonstrated proficiency in computer software programs used for tracking customer information, scheduling appointments, ordering parts and invoicing payment transactions
- Resolved customer complaints with polite and patient conduct for optimal customer service
- Certified Brand Ambassador, engaged in testing and copiously researched the brand and product(s) to provide accurate information to customers
Service Advisor
Acura of Baton Rouge
Baton Rouge
01.2023 - 08.2023
- Main shop service advisor for Acura of Baton Rouge
- In charge of a variety of customers and vehicles, using TSD and supplying loaners to customers
- Creating warranty claims and redeeming prepaid maintenance policies
- Updating customers throughout the day on the status of their vehicle or status of part availability
- Over 150 ROs written in the first month of employment and 155 customer pay hours alone sold in the first month at a new brand
- Has trained new employees
- Greeted customers upon entrance to foster friendly and approachable atmosphere
- Maintained an organized work area that was conducive to efficient operations
Service Advisor
Royal Nissan
Baton Rouge, Louisiana
10.2022 - 12.2022
- Responsible for maintaining 10-15 ROs daily
- Responsible for updating customers at 10am, 2pm, 4pm
- Well knowledgeable in the DMS: CDK and CDK service
Server, Bartender
Rock N Sake
Baton Rouge, Louisiana
03.2022 - 10.2022
- Taking sushi and drink orders and personally endeavoring to make sure each order is correct
- Listening to customers' needs or wants and addressing them
- Quick decision making when the restaurant was busy
- Opening and closing duties for the business
- Taking customers complaints or criticism, and correcting the issues
- Taking payment and adjusting menu pricing
- Serving large parties of up to 35 people
Barn Manager
Megan Compton Dressage
Dothan, Alabama
01.2021 - 12.2021
- Scheduling shows, vet visits, farrier visits and online coaching
- Blanketing, tacking, dressing in every manner of way
- Addressing wounds and administering shots
- Fixing fences, mowing, dragging the arena
- Hearing clients needs and concerns, making educated decisions and running an efficient business model for the barn
- Conducted regular inspections of stalls, pastures, fencing, tack rooms, arenas
- To ensure proper maintenance
- Oversaw the budgeting process for purchasing hay, grain supplies and other necessary items for barn management
- Organized special events such as clinics or seminars aimed at educating participants about horses
- Developed relationships with suppliers of equine products such as saddles and bridles
Membership/ Routesetter/ Belay staff
Uptown Climbing
Baton Rouge, Louisiana
09.2019 - 01.2021
- Functioning as a customer service representative, helping answer membership questions, selling merchandise, selling memberships, data entry, opening and closing the facility, answering phones, and weekly inventory count
- As a routesetter, designing and placing new routes throughout the gym
- Creating functional movements without compromising fun on the wall
- Forerunning and testing every new climb to ensure quality
- Working birthday parties and private events hosted throughout the gym
- Ensuring the safety of our customers
- Gearing the climbers with harnesses and shoes
- Belaying climbers on top rope setups
- Cleaning after events and setting up for the next one(s)
Education
GED -
Homeschooled
Baton Rouge, LA05-2018
Skills
- Communicative
- Fantastic with customer service
- Quick learner
- Able to master new techniques and practices with ease
- Motivated to be exceptional
- Disciplined
- Organized
- Capable of multi-tasking
- Ready to learn new things given the opportunity
References
- Cory Oldfather, 225-253-2200
- Daniel Hawkins, 225-931-9592
- Sarah Czoch, 985-687-8073
Timeline
Service Advisor
Brian Harris Porsche
09.2023 - Current
Service Advisor
Acura of Baton Rouge
01.2023 - 08.2023
Service Advisor
Royal Nissan
10.2022 - 12.2022
Server, Bartender
Rock N Sake
03.2022 - 10.2022
Barn Manager
Megan Compton Dressage
01.2021 - 12.2021
Membership/ Routesetter/ Belay staff
Uptown Climbing
09.2019 - 01.2021
GED -
Homeschooled
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