Javier Lopez
West Covina,CA
Summary
Proven record of outstanding customer service and consistency meeting sales targets. Always seeking succeed, improve and learn from others. 5 years of experience in the automotive industry. Cars are a passion of mine and I enjoy helping people.
Overview
6
6
years of professional experience
Work History
Service Advisor
Norm Reeves Honda
07.2022 - Current
- Consistently met or exceeded sales targets.
- Kept high levels of organization and attention to detail due to large volume of appointments; 100-150 per day.
- Recommend services based off current mileage and age of vehicle.
- Set the right customer expectations.
- Build trust and value with customers for retention.
- Winner of Honda 'Presidents award' for 2022 and 'ELITE Presidents award' for 2023 for outstanding customer service survey results.
PRODUCT SPECIALIST/SALES BDC
New Century BMW
12.2021 - 07.2022
- Finish the sales process by delivering the purchased vehicle, go over basic features and connect client to myBMW app
- Follow up 5 days after vehicle purchase, schedule Encore appointment to answer further questions
- Follow up with lease maturities; make appointments for lease returns, lease purchases, new car options
- Follow up with internet sales leads
BDC/SERVICE ADVISOR/PARTS SPECIALIST
BimmerPhD Motorsports
06.2021 - 12.2021
- Reach out to clients to confirm miles driven and advise regular maintenance items due, schedule appointments.
- Evaluate vehicle inspections, build estimates for repairs.
- Provide professional, courteous and effective customer service.
- Deliver parts needed to technicians in timely manner.
- Order parts as needed to maintain inventory and to complete repairs.
USED CAR MANAGER ASSISTANT
Calstar Mercedes Benz
08.2020 - 06.2021
- Taking pictures of cars for sale.
- Keep flow of inventory organized.
- Assist in arranging for used car reconditioning.
- Vehicle appraisals.
SERVICE PORTER
Pacific BMW
04.2020 - 08.2020
- Maintain service drive flow to reduce customer waiting time
- Deliver repaired vehicles to customers in timely manner
- Park incoming cars in organized manner.
SHOP HAND
Promax Autosport
08.2019 - 04.2020
- Assisted in body repairs.
- Clear wrap and vinyl wrap installations for mostly high end vehicles.
- Order filling and making customer car stickers, windshield banners.
LOANER CAR DEPT/GREETER/SERVICE PORTER
New Century BMW
08.2018 - 04.2019
- Prepared paperwork and documented information for customer use of company vehicles
- File insurance claims if damages found at the time of loaner car returns
- Greet service customers upon arrival, prepare paperwork needed by service advisors to reduce waiting times
- Keep service drive area organized and move customer cars accordingly to maintain flow
- Park customer cars in organized and responsible manner avoiding accidents.
Education
Associate in Science (A.S.) - Kinesiology
EAST LOS ANGELES COLLEGE
06.2018
Skills
- Quick learner
- People skills
- Team working
- Leadership experience
- Communicative
- Integrity
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Norm Reeves Honda
07.2022 - Current
PRODUCT SPECIALIST/SALES BDC
New Century BMW
12.2021 - 07.2022
BDC/SERVICE ADVISOR/PARTS SPECIALIST
BimmerPhD Motorsports
06.2021 - 12.2021
USED CAR MANAGER ASSISTANT
Calstar Mercedes Benz
08.2020 - 06.2021
SERVICE PORTER
Pacific BMW
04.2020 - 08.2020
SHOP HAND
Promax Autosport
08.2019 - 04.2020
LOANER CAR DEPT/GREETER/SERVICE PORTER
New Century BMW
08.2018 - 04.2019
Associate in Science (A.S.) - Kinesiology
EAST LOS ANGELES COLLEGE