Grace O’Dell
New Smyrna Beach,FL
Summary
Dynamic Lead Server with a proven track record at Frosty King, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective complaint resolution and implemented inventory management techniques. Committed to fostering a positive workplace culture while ensuring quality control and operational efficiency.
Overview
1
1
year of professional experience
Work History
Lead Server
Frosty King
Edgewater, FL
03.2025 - 08.2026
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained new staff on menu offerings, service protocols, and safety procedures.
- Implemented inventory management techniques to reduce waste and optimize stock levels.
- Resolved customer complaints effectively to maintain high satisfaction ratings.
- Developed training materials for ongoing staff development and performance improvement.
- Monitored dining area for cleanliness, organization, and adherence to health standards.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Education
High School Diploma -
New Smyrna Beach Highschool
New Smyrna Beach, FL06.2025
Skills
Problem-solving
Attention to detail
Team leadership
Positive and friendly attitude
Organization and efficiency
POS system operations
Quality control
Timeline
Lead Server
Frosty King
03.2025 - 08.2026
High School Diploma -
New Smyrna Beach Highschool