Grace Padilla
El Paso,TX
Summary
Ambitious manager with a solid history of success in operations. Motivated to drive productivity, profit, and efficiency goals through proactive and hands-on leadership. Offering 4 years of related experience and pursuing new professional challenges with room for advancement at a dynamic company.
Overview
6
6
years of professional experience
Work History
Management Trainee
Don Carbon
El Paso, TX
01.2023 - 11.2023
- Conducted research of customer feedback to identify areas of improvement in operational processes.
- Assisted with the development of new policies and procedures for daily operations.
- Provided on-the-job training to new employees in accordance with company standards.
Customer Service Representative
GC Services
El Paso, TX
11.2021 - 05.2022
- Answered customer inquiries and provided accurate information regarding balance and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Store Owner
Self Employed Services
Cuidad Juarez , Chihuahua
07.2017 - 03.2020
- Developed store policies and procedures to ensure customer satisfaction.
- Created a unique shopping experience for customers by providing personalized service.
- Maintained records of sales, profits and losses within the store.
Education
High School Diploma -
Collage Career Technology Academy
El Paso, TX06-2020
Skills
- Customer Service
- Contract Management
- Business Administration
- Operations Support
- Schedule Management
- Staff Training
- Staff Management
Timeline
Management Trainee
Don Carbon
01.2023 - 11.2023
Customer Service Representative
GC Services
11.2021 - 05.2022
Store Owner
Self Employed Services
07.2017 - 03.2020
High School Diploma -
Collage Career Technology Academy